Veterinary Technician
About The Position
Jorgensen Laboratories is seeking a full-time, experienced Veterinary Technician to join its Technical Customer Support and Care team. The role provides technical support and product education to veterinary clinics, distributors, and regional sales managers regarding Jorvet products and services. The technician serves as a product specialist for assigned product lines and provides support for selected equipment, including troubleshooting and guiding customers through repair processes. The role also works closely with the outside sales team and may participate in sales meetings and selected conferences as assigned.
Requirements
- At least five years of experience in a veterinary clinic.
- High school diploma or equivalent.
- Proficiency in Microsoft Office products.
- Strong communication and attention-to-detail skills.
- Problem-solving skills and the ability to remain calm under pressure.
- Time-management skills and the ability to multitask.
- Ability to prepare correspondence, develop reports, and enter customer data as needed.
- Fluent in reading, writing, and speaking English.
- Valid driver’s license and applicable insurance, which must be maintained.
- Customer-focused approach and ability to advocate for the company and its products.
- Ability to communicate ideas clearly and professionally in a diplomatic, empathetic, and tactful manner.
- Ability to work collaboratively, build strong working relationships, and also work independently with minimal supervision.
- Initiative, continuous-improvement mindset, attention to detail, and willingness to share ideas constructively.
Nice To Haves
- Familiarity with CRM and Cloud Suite.
- Local candidate preferred and available to start promptly.
Responsibilities
- Promptly respond to inbound customer calls and inquiries.
- Provide professional service and build strong customer relationships.
- Assess customer needs using in-depth product knowledge to support customer satisfaction.
- Serve as a product specialist for assigned product lines, supporting product launches and lifecycle activities.
- Address customer concerns and complaints with appropriate solutions and alternatives, and follow up to ensure resolution.
- Provide product support for selected equipment, including troubleshooting and guiding customers through repair processes via customer service and technical support lines.
- Collaborate closely with the outside sales team.
- Participate in sales meetings and selected conferences as assigned.
- Prepare correspondence, develop reports, and enter customer data as needed.
Benefits
- Annual pay reviews.
- Paid time off (PTO).
- Medical, dental, and vision insurance options.
- Longevity bonus program.
- 401(k) plan upon eligibility.
- Health Reimbursement Arrangement (HRA).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
