Veterinary Technician Supervisor, Emergency & Critical Care

Ethos Veterinary Health•Webster, TX

3d•$70,000 - $75,000•Onsite

About The Position

We are seeking a ER/CC Technician Supervisor who is a dynamic leader with a proven track record of success, to oversee emergency veterinary technicians in a busy and fast paced emergency animal hospital. For many years, Gulf Coast Veterinary Specialists (GCVS) has been a trusted leader in emergency and specialty veterinary medicine, providing advanced care, innovative treatments, and compassionate service to pets and their families across the region. In addition to its flagship hospital, GCVS proudly serves the community through its satellite location in Webster, Gulf Coast Veterinary Specialist- Nasa Parkway, extending access to specialty expertise and high-quality veterinary care closer to home. Equipped with advanced technology and supported by a collaborative team of veterinary professionals, the Webster hospital reflects GCVS's ongoing commitment to improving outcomes for pets while meeting the evolving needs of the communities it serves. The ER/CC Technician Supervisor is responsible for the standards of medical care, daily functions and efficiency, as well as the long-term goals and growth of the emergency technical staff for Gulf Coast Veterinary Specialists- Nasa Parkway (GCVS-NP) in Webster, TX. In addition, the Supervisor will manage and supervise the staff to ensure the high-quality standards of GCVS-NP are always met. This is a split role: 75% technical, 25% administrative.

Requirements

3-5 years of Supervisory experience in a veterinary setting required.
Minimum of 5 years’ experience as a veterinary technician in an Emergency or Specialty environment
Experience as a Licensed Technician in a tertiary Veterinary setting strongly preferred.
Strong administrative and managerial skills with a positive, adaptable attitude.
Detail-oriented yet able to see the big picture.
Maintains confidentiality and handles animals with care and skill.
Proficient in veterinary procedures (CPR, blood-draws, medication administration, patient triage).
Effective communicator with strong teamwork and independent work capabilities.
Skilled at multitasking, decision-making, and producing high-quality work.
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Responsibilities

Oversight of up to 20 employees
Maintains and monitors recruitment platform for all open emergency technical positions.
Recruits new employees and participates in the selection process.
Oversees the completion of employee orientation, training and annual performance appraisals.
Coaches and mentors employees and identifies continuous learning and skill building needs alongside the Learning and Development team.
Assists with the implementation of performance-based incentive and rewards and recognition programs.
Assists with mediation of conflict and maintains employee morale.
Tracks and maintains current licensures for all RVTs.
Works closely with the Hospital Director to oversee staffing needs including hiring, training, disciplining and terminating as required.
Assists and participates in the daily oversight of hospital functions pertaining to technical staff.
Oversees technical staffing and scheduling via Dayforce to strategically plan and schedule support staff.
Partners with the Hospital Director to continuously drive the hospital to maximize growth and revenue potential by optimizing technical staff scheduling.
Partners with the Hospital Director to ensure OSHA and hospital safety standards and annual training are maintained within the respective department.
Partners with Hospital Director to review incident reporting and risk management to perform root analysis and develop technical staff training.
Oversees all aspects of technical staff payroll processes.
Manage missed punches, PTO, CE days, Bereavement and Sick time for technical staff.
Partners with the HD/Specialty Supervisor in oversight of inventory for specified departments.
Submits expenses as necessary for processing.
Oversees staff labor as compared to budget alongside Hospital Director.
Remains current on all facets and features of EzVet & Smartflow (hospital operating system).
Communicates as necessary with Emergency technical staff regarding planned updates, shutdowns, equipment replacement/upgrades, etc.
Maintain technical staff training for hospital operating systems.
Works closely with the Hospital Director in all areas of employee resource management including recruiting, candidate interviews, candidate selection, and pre-hire processes.
Works closely with hospital team leaders in reviewing/discussing employee performance concerns. Maintains employee management and disciplinary documentation.
Maintains annual employee calendars of paid time, CE funds used, uniform allowances and keeps employees informed of account balances.