Veterinary Technician Supervisor, Emergency and Critical Care

Ethos Veterinary Health•Austin, TX

29d•$27 - $34•Onsite

About The Position

An ER/CC Technician Supervisor is a highly educated and skilled veterinary technician that emulates the qualities of a leader. The Supervisor should be proficient and project confidence with both technical skills and interpersonal communication. Despite anxiety, stress, and conflicts within the workplace, the supervisor should remain levelheaded and approach challenging situations in a proactive, problem-solving manner. They should not only be able to recognize problems with the work environment but also provide creative solutions. The Supervisor must have excellent multi-tasking ability and be able to juggle technical and managerial duties. The Supervisor must have excellent communication and follow through on all assigned tasks and requests in a timely manner (and meet all deadlines provided).

Requirements

High School diploma or equivalent.
Minimum of three (3) years experience working as a veterinary technician
Minimum of two (2) year of leadership or supervisory experience or demonstrated leadership responsibilities.
Dependable, self-motivated, and detail-oriented with strong organizational skills.
Ability to prioritize and manage time effectively in a fast-paced environment.
Patient-focused attitude with active listening and problem-solving skills.
Ability to work quickly and efficiently without compromising accuracy or quality.
Exceptional leadership, coaching, and interpersonal communication skills.
Strong organizational and time management abilities.
Excellent client service and conflict resolution skills.
Ability to prioritize multiple responsibilities in a fast-paced environment.
Demonstrates professionalism, sound judgment, discretion, and confidentiality.
Proficient in Microsoft Office and hospital management software.
Adaptable to changing priorities and operational demands.
Passion for delivering exceptional client experiences while fostering a collaborative and supportive workplace culture.
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Nice To Haves

Licensed Veterinary Technician
Experience in emergency or specialty veterinary medicine.
Experience with employee scheduling, training, coaching, and performance management.
Excellent verbal and written communication skills, with the ability to collaborate effectively in a team setting.

Responsibilities

Act as a direct representative of the AVES emergency and critical care technical staff.
Ensure that the AVES emergency and critical care PCP create a professional work environment that strives to provide the highest quality of care to our patients.
Maintain a professional demeanor and ensure that the PCP have a safe, confidential, and reliable person that can mediate and resolve situations of conflict.
Ensure that all PCP are fulfilling their duties in the designated roles throughout the workday.
Ensure that all PCP portray exceptional inter/intradepartmental and client communication.
Provide technical support as needed and spend a moderate amount of time on primary emergency and critical care case management.
Interview, hire, train, review and terminate Patient Care Personnel, veterinary assistants, and kennel attendants for the emergency and critical care practice.
Maintain all emergency and critical care PCP published local ads.
Assist the creation, modification, and maintenance of effective training programs for technical staff.
Implement new protocols/policies after collaboration with other supervisors/managers.
Review technician training binders for progress and completion on technical duties.
Review and assign new goals monthly to each employee.
Develop veterinary PCP work schedules to meet daily, weekly, emergency, and holiday support requirements for the hospital.
Coordinate coverage for people calling in sick or late to work.
Collaborate with Specialty Supervisor/Manager to provide adequate coverage to the hospital.
Delegate daily responsibilities for PCP including tasks lists during slow days.
Review end of shift check lists daily to ensure equal share of cleaning duties amongst staff.
Coordinate and direct monthly emergency and critical care PCP and veterinary assistant meetings.
Facilitate frequent meetings with shift leads to trouble shoot challenges and frustrations and provide feedback on leadership skills.
Engage doctors frequently to obtain real time feedback on departmental functionality and flow and potential concerns regarding emergency and critical care patient care personnel.
Maintain logs of Patient Care Personnel schedules, PTO, and vacation days.
Interview, hire, train, review and terminate Patient Care Personnel.
Ensure that appropriate policies and procedures are followed by all Patient Care Personnel.
Assure that regular generation, review, and updating of standard operating procedures (SOP’s) occurs as needed (no less than semiannually).
Facilitate continuing education for Patient Care Personnel.
Monitor professional development and skill level of all Patient Care Personnel via initial (60 days) and annual performance reviews.
Ensure appropriate inter and intradepartmental communication.
Contribute to creation of hospital cleaning schedule with other supervisors.