Veterinary Technician Medical Staff and Floor Manager

ASPCA • New York, NY

65d • $44 - $47 • Onsite

About The Position

As the Licensed Veterinary Technician Staff and Floor Manager at the Community Veterinary Clinic (CVC), you’ll be a vital member of our veterinary medical team. You’ll support two medical functions–high quality/high volume spay neuter surgery (HQHVSN) and primary pet care (PPC), which provides preventive and basic veterinary care–for pet cats and dogs living with their families in ASPCA service areas and animals in the care of the rescue community. Throughout the day, you’ll be responsible for directing workflow on the floor, assisting the veterinarian in administering medical treatments and communicating with clients. You’ll work closely with the CVC management team to coordinate the flow of work throughout the day to deliver high quality care and optimize our impact for animals in the communities we serve.

Requirements

• Must have graduated from an accredited school of veterinary science technology (2 or 4 year program) or the equivalent as determined by the New York State Education Department
• Minimum five years experience as a Registered Veterinary Technician in small animal medicine and surgery; experience in shelter medicine and/or high volume spay/neuter surgery strongly preferred
• Minimum two years people management experience
• Must have current New York State Veterinary Technician License
• Ability to work well within a team and communicate effectively with all levels of staff
• Desire to serve clients in a kind, helpful and nonjudgmental manner
• Ability to thrive in a fast-paced, challenging environment
• Strong interest in animal welfare and serving underserved communities
• Must possess excellent animal handling skills
• Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance
• Must possess the ability to work standing for 8 or more hours
• English (Required)

Nice To Haves

• Bilingual (Spanish)
• Fear Free® Shelter certification is required within 60 days of hire

Responsibilities

• Perform a broad range of veterinary technician functions, including venipuncture, anesthesia monitoring, surgical preparation and assistance, diagnostics, pharmacy and patient recovery
• Work side by side with staff veterinarians, technicians, and assistants to support both HQHVSN and PPC for cats and dogs
• Use low-stress, gentle animal handling techniques to provide a safe and compassionate environment for animals in our care, our staff, and for our clients
• Communicate effectively with clients using a kind, nonjudgmental approach - assist with intake, obtain history and discharge patients
• Oversee workflow on the clinic floor and ensure that all medical staff are efficiently using their time and skills to help the optimal number of patients daily
• Be a consistent and visible presence in the clinic to answer questions, make timely adjustments, offer support, receive/give feedback, lend a hand, and foster understanding and commitment to ASPCA’s mission
• Ensure staff consistently delivers high-quality patient care and adheres to CM’s standard operating procedures and guidelines
• Coach nursing staff to handle patients in a gentle, low-stress manner; instill the guiding principle that everyone can – and should – actively support the animals’ behavioral and mental health in everything they do
• Coach staff to communicate effectively with clients, to accurately relay information and to gather patient history and other information using open ended questions and a non-judgmental approach
• Ensure technicians comply with DEA regulations and CM protocols for handling and dispensing controlled drugs. Monitor drug logs for accuracy and completeness; correct and report issues to clinic director
• Ensure staff take all mandatory rest and meal breaks and adhere to time and attendance guidelines
• Train and onboard new nursing team members, including hands-on skills training and weekly online training modules
• Monitor and assess trainees’ progress, provide regular developmental feedback and coaching
• Assist with training rotating Interns and Residents and veterinary and technical students through coaching, discussion and demonstration
• Serve on the CVC Leadership Team
• Support a culture of kindness, respect, belonging and teamwork through regular 1:1s, recognition, developmental coaching, performance evaluation and feedback
• Work with the CVC Leadership Team to achieve daily clinic goals
• Lead a culture of safety and security in the clinic – report safety incidents promptly and address root causes to prevent future injuries or accidents
• Assist with hiring new staff
• Schedule nursing staff for optimal coverage
• Manage team time and attendance - review time sheets for accuracy, review and approve time off requests according to clinic guidelines
• Facilitate daily huddles to ensure staff have information they need each day
• Meet regularly with the CVC management team; provide open communication, feedback and solutions when things aren’t working as they should
• Attend required workshops or meetings
• Exemplifies the ASPCA’s Core Values: Has Commitment and dedication to improving the lives of animals Demonstrates Ownership and feels responsible for outcomes Believes in Team – that we are stronger together Seeks to Elevate others and reimagine what is possible Focuses on Impact, specifically making change for animals

Benefits

• paid vacation time to relax
• paid sick time to heal
• three paid continuing education days and a CE stipend to keep your skills sharp
• ten paid holidays to observe plus - paid personal time to celebrate what and when you like
• medical, dental, and vision insurance, pre-tax dependent care and health flexible spending accounts (FSAs), 401(k) plan with generous employer contributions beginning after one year of service, employer-paid life and long-term disability insurance and more (note that benefits are subject to change annually)
• the ASPCA has robust professional development programs to help you grow as a medical professional and a leader
• Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. The target hiring range for this role is $44.24 - $46.64 / hour.
• This position is eligible for a signing bonus of $3,500 and a retention bonus of $3,500 after one year of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees