Veterinary Medical Affairs Manager

The Farmer's Dog

14d • Onsite

About The Position

The Veterinary Medical Affairs Lead is responsible for owning, developing and improving TFD’s interactions with veterinary professionals. They will be a key in-house expert to provide outreach to veterinary professionals regarding questions related to patient case management as well as general medical questions. They will help to lead veterinary professionals through a top tier experience with TFD, which includes working in close partnership with our Customer Experience (CX), Field Vet and Veterinary Medical Affairs teams. Furthermore, they will develop and provide valuable education and insight to their CX partners, and interpret the data around our interactions with vet pros to provide insights to the rest of the organization. A successful Veterinary Medical Affairs Lead will blend their medical knowledge and love for optimizing dog health outcomes with their deep, personal understanding of the day-to-day challenges and needs of veterinary professionals. They will use a passion for engaging and teaching to create thoughtful and meaningful proactive and reactive relationships and communications with the veterinary community, whether they are interacting with our customer base or are customers themselves. All of these interactions, and the data they generate, will be used to help fuel insights to better understand how to meet their needs and challenges, and better educate them throughout their journey. Our goal is to deliver a first-class experience for every veterinary professional who interacts with our team, across all channels of engagement. Whether we’re supporting patient management, assisting with their own pets, or strengthening their familiarity with our brand, this role serves as a front-facing, primary point of contact for veterinary professionals.

Requirements

• You are a consummate, professional “people person”, and you love the idea of regularly interacting with your colleagues in the veterinary space, helping to support them while influencing their understanding of TFD and it’s mission through clear education
• You are a skilled verbal and written communicator, with a knack for building rapport, connections and common ground
• You have an unfailing customer-centric mentality and crave collaboration in order to provide a flawless, world-class experience
• You love finding insights inside of mixed sets of data, and can distill those insights into highly actionable information and call attention to them when necessary
• You are a versatile and creative self-starter, energized by multi-channel work
• You are proactive, always on the lookout for new opportunities and solutions
• You are highly organized and motivated, enabling you to prioritize effectively so you can drive towards solutions with the urgency they warrant
• You are an end-to-end owner and feel a sense of full responsibility for our mission
• You love to be challenged by your work and are excited to tackle sophisticated, tricky problems without any standard off-the-shelf solutions
• You are intensely curious about the unknown, skeptical, and eager to understand ‘why’, leveraging data to guide decisions and strategic opportunities
• You have excellent problem-solving skills and can manage, sequence, and prioritize tasks effectively
• You are eager for speed with a work small/think big mindset and have a proven track record for experimentation and relentless iteration
• You are a licensed U.S. Veterinarian with at least 3+ years experience in a clinical setting (General Practice preferred)
• You believe in fresh food for veterinary patients, and you are excited to help drive the knowledge base, education and science about it forward

Responsibilities

• Engage with fellow veterinary professionals in a variety of manners and circumstances, in both proactive and reactive contexts. You will use these personalized interactions to both drive their understanding of TFD and their journey with us, as well as support the needs of your CX partners in supporting their customer needs
• Engage with CX to help answer customers in relation to questions and concerns that they have related to their dog, and to facilitate a growing, positive relationship with their veterinary care team.
• Lead and adapt our CX protocols for customer interaction to better and more holistically include our engagement with veterinary professionals
• Be a thought partner with our Legal, Veterinary, CX and Community oriented teams to help craft responses to Vet Pros in a variety of contexts (social media, reviews etc.)
• Work with our CX Voice of the Customer and Consumer Research teams in customer and vet pro oriented outreach to derive insights, aid in ongoing research, and help foster a community who provide valuable feedback
• Elaborate on a measurement framework that also makes generating insights easy, and enables your teammates to leverage these insights. You will routinely work cross functionally to share those insights with partners across the organization.

Benefits

• Dog-friendly office in Greenwich Village
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees