Veterinary Surgery Liaison
About The Position
Veterinary Specialty Hospital (VSH) is seeking a Veterinary Surgery Liaison for its busy surgery department in a 24/7/365 multi-specialty veterinary hospital in San Diego. This role offers the opportunity to work alongside board-certified surgeons and experienced surgery technicians, expanding knowledge and expertise in a high-quality environment. The position provides opportunities for growth within the surgery service, and motivated candidates are eligible for training. The Surgery Liaison is the primary client contact for the Surgery department, responsible for facilitating efficient and timely communication between clients and clinical teams. They assist in the daily operation of the hospital and must have a strong desire to provide service in various situations.
Requirements
- Minimum of 3 years of experience working in a progressive veterinary hospital.
- Ability to work in a fast-paced, highly collaborative environment.
- Detail-oriented with good organizational, communication, and time management skills.
- Ability to navigate efficiently through client emails and calls.
- Able to work independently in the absence of direct supervision and carry out specific tasks.
- Work well in a team-oriented environment demonstrating a friendly, respectful, courteous, and professional demeanor at all times.
- Able to work in high-stress situations and exercise good judgment as needed.
- Cultivate a positive atmosphere, demonstrate a friendly and courteous attitude with all co-workers throughout the hospital in order to maintain a cohesive work environment.
- Flexibility and willingness to modify work schedule according to the needs of the organization.
Nice To Haves
- Veterinary Assistant experience is a plus.
Responsibilities
- Provide exceptional client service.
- Facilitate efficient and timely communication between clients and clinical teams.
- Answer incoming calls, manage messages, and respond to client questions about procedures, pre-op and post-op care, medications, rechecks, etc.
- Schedule appointments accurately.
- Efficiently manage department emails and calls.
- Manage patient records for referring veterinarians (rDVMs) and manage patient profiles in EzyVet.
- Prepare and update financial estimates, and review estimates with clients as needed.
- Serve as primary contact for clients and Client Care teams.
- Assist the surgery team as needed (Veterinary Assistant experience is a plus).
Benefits
- Highly competitive and comparable wages based on experience and skill set.
- Partnership with Purdue VT program/scholarships.
- VetBloom access: RACE approved continuing education, training and curriculum library.
- Health and wellness programs including access to League wellness app.
- Opportunities for growth and advancement.
- 75% Employee Pet discount.
- Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniforms.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
