Veterinary Shift Lead, Emergency

Ethos Veterinary Health•Shoreline, WA

2d•$32 - $42•Onsite

About The Position

The ER/ICU Shift Lead supports and enhances team performance through effective leadership, clear communication, and a commitment to excellent patient care and team development. This role acts as a key liaison between nursing staff and leadership, ensuring that shifts run smoothly and efficiently.

Requirements

1–3 years' experience in a veterinary specialty or emergency hospital
Strong communication and leadership skills
Basic computer proficiency and ability to use relevant software
Ability to work in a fast-paced, stressful work environment
Ability to always maintain professionalism and composure
Ability to effectively communicate with teammates, leadership, and clients in a professional manner
High school diploma or equivalent

Nice To Haves

certification as a veterinary nurse/technician preferred
Generous CE allowance for LVTs and VTS
financial and mentorship support for technicians pursuing VTS credentials

Responsibilities

Work alongside the team to maintain service quality and efficiency. Spend each shift working directly with the team, providing hands-on support and ensuring adherence to the highest standards of care and service.
Guide the utilization of the team to optimize workflow and patient care. Manage team resources effectively to ensure smooth and efficient operations, aligning team skills with the demands of patient care and hospital needs.
Organize huddles to prioritize tasks and ensure quality patient care. Conduct brief, focused meetings (huddles) to set priorities for the team, ensuring efficient workflow and high-quality care during each shift.
Provide coaching and continuous guidance to the nursing care team, helping them develop their skills and perform optimally in their roles. Identify performance issues and advise the ER/ICU Supervisor on actionable improvement plans to enhance individual and team performance.
Foster a learning culture and coordinate training opportunities. Cultivate an environment that encourages continuous learning and professional growth, coordinating with the Nursing Trainer to schedule and prioritize training sessions.
Address patient care issues in collaboration with Supervisors and Medical Director. Work closely with the Supervisors and Medical Director to swiftly resolve any patient care challenges, ensuring all solutions uphold the highest standards of veterinary practice.
Resolve interpersonal conflicts in the moment and ensure a cohesive team environment. Keep the Nursing Manager informed of these situations to address further as needed.
Participate in hospital leadership meetings to contribute to practice alignment, offering insights to represent the nursing team's perspective in hospital-wide strategies. Share feedback with leadership and ensure follow-up actions are taken to address any concerns from the nursing team.
Uphold the Ethos mission and vision by embodying the organization's core values and culture in all interactions, while promoting inclusivity and equitable treatment within the team, ensuring all members are respected and celebrated for their diversity.
Communicate daily goals and longer-term initiatives to the nursing care team, ensuring alignment with hospital objectives, and regularly monitor and report on individual and team progress, providing updates and feedback to both the team and hospital leadership.
Ensure the nursing team has necessary supplies and tools for success. Regularly check the availability of medical equipment and tools, ensuring the team is well-equipped to perform their duties efficiently.
Other duties as assigned.