Veterinary Services Supervisor – Denver Animal Protection

City and County of Denver • Denver, CO

20h • Onsite

About The Position

Within the Denver Department of Public Health & Environment (DDPHE), Denver Animal Protection (DAP) protects the safety and welfare of Denver’s animals and residents by fostering the human animal bond. DAP emphasizes public and animal safety and health, encourages responsible pet ownership through education and enforcing compliance with animal-related municipal code requirements, and cares for animals at the Denver Animal Shelter (DAS). We foster an inclusive culture by respecting the values, customs, and authenticity of everyone and by implementing equitable public health strategies so Denver communities can thrive. DAP has an opening for a Veterinary Services Supervisor. This position is responsible for the supervision of technical and professional staff and volunteers in the veterinary clinic and the daily operations within the clinic. The Veterinary Services Supervisor will also manage daily workflow and operations within the clinic. This is a pivotal position for the successful operation of our veterinary services staff.

Requirements

• Associate's Degree in Veterinary Technician.
• Two (2) years of experience in an animal shelter or veterinary clinic setting.
• One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education for all classifications.
• Additional appropriate education may be substituted for the minimum experience requirements.
• Requires a valid Driver's License at the time of application.
• Licenses and certifications must be kept current as a condition of employment.

Nice To Haves

• Experience in a supervisory role preferred.
• Previous experience in an open-admission animal shelter setting that includes high-quality, high-volume spay/neuter preferred.
• Fear Free Shelter certified preferred.
• Knowledge of the proper care and handling of animals including feeding, controlling, restraining, injuries, and general health.
• Knowledge of safety hazards and precautions and establishes a safe working environment.
• Knowledge of basic veterinary techniques and procedures sufficient to be able to assist veterinarians and perform a variety of duties related to the work assignment.
• Knowledge of cleaning agents and chemicals sufficient to be able to maintain the cleanliness of the work area.
• Knowledge of animal behavior sufficient to be able to identify, record, and report unusual behavioral characteristics.
• Knowledge of laboratory techniques sufficient to be able to perform simple laboratory tests.
• Thrives in a fast-paced environment.
• Possesses a positive, can-do attitude; strong people skills and emotional intelligence.
• Possesses self-awareness of strengths, limitations, emotions, beliefs and motivations.
• Possession of a Certified Veterinary Technician License issued by the Colorado Association of Certified Veterinary Technicians within six (6) months of hire.
• Registration as a Certified Veterinary Technician or equivalent (such as Registered Veterinary Technician and Licensed Veterinary Technician) issued by another state will be accepted in lieu of this requirement by the completion of the probationary period.

Responsibilities

• Supervises the veterinary clinic staff and volunteers, monitors daily workflow and operations to provide high-volume exceptional care, efficiency, and time management.
• Responds to and consults with staff on escalated, complex, or problem needs within the clinic.
• Schedules the veterinary services team to ensure efficient departmental operations, including the scheduling of relief veterinarians and relief technicians.
• Manages time off requests and approves timecards for biweekly payroll.
• Onboards new veterinary team members to ensure integrity of internal process, assess skills, and identify training needs.
• May perform any of the duties of a Registered Veterinary Technician as needed to ensure efficient agency operations.
• Maintains clinic functions within state Veterinary Board and local government guidelines, rules and regulations including euthanasia log maintenance, OSHA compliance, and conducts periodic safety training for clinic staff.
• Oversees onsite and offsite DAP vaccination clinics.
• Ensure rapid flow of clients through the clinic with an emphasis on the highest quality customer service possible.
• Communicates regularly with various stakeholders including Shelter management, staff, and volunteers.
• Provides input for onboarding, training and development of staff and volunteers, along with recommendations of volunteer needs.
• Maintains data integrity for animal records and coordinates billing with Shelter Manager and Philanthropy Coordinator.
• Creates, manages, communicates and coordinates with shelter sections and partner organizations the scheduling of medical care and surgeries, treatments, trap-neuter-release (TNR), and other related shelter needs to ensure least amount of animal care days for animals in the Shelter or in foster care.
• Coordinates scheduling and training of visiting technical students, veterinary students, and veterinarians.
• Ensures inventory, ordering and restocking of all veterinary supplies in the clinic are done accurately, promptly & with fiscal responsibility.
• Performs inventory of controlled substances and stays current with all DEA requirements, Colorado Pet Animal Care and Facilities Act (PACFA) requirements, AAHA requirements, and all other applicable state and local animal care and sheltering requirements.
• Assists in managing expenses as established in the Veterinary Services’ approved annual operational budget, ensures accounts are paid promptly, reviews and accurately codes accounts payable, including all invoices and credit card statements, performs other administrative tasks, as assigned.
• Assists in planning and managing budget systems; prepares and presents budget recommendations to higher management; operates within budget parameters; adjusts work plans/activities because of budget changes.
• Works with veterinarians and Director to create and update Standard Operating Procedures to ensure compliance with regulatory requirements and best practices.
• Develops equipment maintenance and calibration schedules to ensure compliance and works with vendors for equipment repair and maintenance.
• Coordinates with the Shelter and Field Services in the documentation and record keeping of incoming neglect or cruelty cases.
• Along with all department staff, this position will actively participate on an emergency preparedness and response team to support DDPHE’s responsibilities outlined in the City’s Emergency Operations Plan.
• This may require being ‘on-call’ from time to time to help respond to emergencies.
• Additional training commensurate with assigned duties will be provided.
• Other duties as assigned.

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year
• 12 paid holidays
• 1 personal holiday
• 1 Wellness Day
• 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree