Veterinary Route Service Specialist

Gateway Services•Wheat Ridge, CO

3d•Onsite

About The Position

The Veterinary Route Service Specialist role is the primary, face-to-face representative of Gateway Services to veterinary clinics and, at times, pet parents. This role involves working independently, managing a demanding route, and handling pets in emotionally sensitive situations with precision, professionalism, and care. It is a physically active, emotionally real, and operationally critical position where accuracy, reliability, and judgment are paramount. Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics, with more than 2,300 team members across 140+ locations. The company provides training for this role, so prior experience in pet aftercare is not required.

Requirements

High school diploma or GED required
Prior customer service, account management, or route-based experience preferred
Valid driver’s license with a clean driving record
Comfortable using mobile technology and CRM systems
Ability to work early mornings, weekends, or holidays as needed
Frequent heavy lifting up to 100 lbs and physical activity
Driving in all weather and road conditions
Exposure to emotionally sensitive situations
Independent work with high accountability
Fast-paced, non-desk-based work environment
Personable, calm, and compassionate
Takes pride in professionalism and personal accountability
Physically capable of frequent lifting and active workdays
Highly reliable, organized, and detail-oriented
Builds trust naturally and communicates clearly
Understands that accuracy and consistency are essential
Loves pets and respects the emotional weight of this work

Nice To Haves

Haven’t worked in pet aftercare before — we’ll provide training!

Responsibilities

Building and maintaining trusted clinic relationships
Ensuring pets are handled and transported with dignity
Executing pickups and deliveries accurately and on time
Protecting trust through professionalism and attention to detail
Reviewing daily routes, loading required equipment, and ensuring all items are correct before departure
Visiting assigned veterinary clinics, maintaining strong professional relationships, and following clinic procedures
Retrieving deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments
Using company technology to scan pets at pickup and delivery; double checking names, IDs, and instructions
Accurately documenting requests and completing all follow-through
Interacting with pet parents occasionally, with compassion and professionalism
Returning to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations
Maintaining full responsibility for each pet until properly received and documented
Serving as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly
Delivering consistent, compassionate, high-quality service while gathering feedback to improve the clinic experience
Completing all route stops accurately and on time; anticipating clinic needs and following all safety and company policies
Maintaining cleanliness and professionalism of vehicle, equipment, and uniform
Supporting basic account-related administrative tasks
Providing clinics with information on available services and commemorative options; distributing approved materials
Identifying service opportunities and referring potential leads to Business Development