Veterinary Relationship Manager

Covestro•Atlanta, GA

About The Position

The Veterinary Relationship Manager is a quota-carrying, proactive, in-person sales role responsible for optimizing key veterinary customer accounts in a designated sales territory. The role drives growth and maximizes share of wallet for in-clinic, technology, and specialty products by identifying customer needs, pain points, and opportunities to increase adoption of existing products and sell point solutions. The position partners closely with Veterinary Account Executives to identify VetSuite opportunities and support growth within the sales segment. It also serves as a customer liaison during implementation and onboarding, supports account retention and renewals, and contributes to team sales and profitability goals.

Requirements

Bachelor’s degree or equivalent experience in Business, Communications, or a related field.
At least 3 years of relevant experience in sales, account management, or similar roles within the veterinary or healthcare industry.
Proven history of consistently exceeding sales quotas and delivering on other objectives assigned by management.
Ability to work collaboratively in a matrix organization and effectively pull through business.
Ability to understand, translate, and respond to customer needs and objectives with differentiated solutions.
Advanced understanding of the sales process, client needs, and effective relationship-building strategies.
Ability to adapt in fast-moving, agile environments and deal with business conflict.
Ability to partner with staff across departments to implement growth strategies.
Ability to bring customer insights to product and marketing organizations to inform future customer roadmaps.
Advanced understanding of CRM tool functionality and practical experience using CRM tools to manage accounts and a book of business.
Self-motivated and goal-oriented, requiring minimal day-to-day supervision.
Valid state driver's license.
Ability to travel daily for field visits, meetings, and training; attendance at annual national and relevant regional sales meetings is required. Occasional night or weekend travel may be necessary.

Nice To Haves

4–5 years of relevant experience in a similar account management role is strongly preferred.

Responsibilities

Serve as the key sales contact for retaining and developing accounts, with a focus on strategic growth and long-term customer relationships.
Partner with Veterinary Account Executives on key territory accounts to accelerate VetSuite adoption and shorten the sales cycle.
Lead and support the sales team in achieving revenue and gross profit goals through customer relationship development.
Use internal content and expertise to drive customer engagement, including webinars and optimization initiatives that support revenue growth and product adoption.
Identify and address customer needs, pain points, and opportunities to generate VetSuite opportunities and increase growth and adoption.
Collaborate with Account Executives to assess, communicate, and pursue VetSuite leads; communicate leads through SFDC.
Act as a primary customer liaison during implementation and onboarding to support smooth transitions and a positive customer experience.
Analyze internal reports to optimize customer utilization, identify growth opportunities, and guide sales team efforts.
Maintain critical customer data and updates in SFDC to support sales processes and customer relationships.
Negotiate pricing and contract terms, secure deals across product offerings, and manage contract renewals.
Share best practices across the region and zone and support their adoption among peers.
Perform additional duties and tasks as necessary to support team and company objectives.