Veterinary Referral Relationship Manager

Ethos Veterinary Health•Melbourne, FL

25d•$70,000 - $75,000•Hybrid

About The Position

Ethos Veterinary Health is seeking a motivated and relationship-driven Referral Relationship Manager (RRM) to join our growing Referral Relations team at Animal Specialty & Emergency Center of Brevard (ASEC) in Melbourne, FL. This hospital-based role serves as the primary connection between our specialty and emergency hospital and the referring veterinary community, combining strategic outreach, event planning, and marketing execution to strengthen partnerships and drive hospital growth. The RRM reports functionally to a Regional Referral Relations Group Manager (RRGM) and operationally to the local Hospital Director, working in close partnership with both to align outreach strategy with hospital performance goals. Build relationships. Drive growth. Make a difference for pets and the people who care for them.

Requirements

3–5 years of experience in veterinary sales, veterinary account management, business development, marketing, customer relationship management, or another relationship-focused role.
Veterinary industry experience in specialty, emergency, or general practice.
Outstanding interpersonal, presentation, and communication skills.
Ability to build long-term professional relationships while working independently in a field-based environment.
Strong organizational, planning, and project management skills with the ability to manage multiple priorities.
Experience utilizing CRM software and interpreting performance metrics.
Valid driver's license, clean driving record, reliable transportation, and current automobile insurance required.
Fluent English speaking and reading skills are required for this role.

Nice To Haves

Fluency in multiple languages is a plus.

Responsibilities

Serve as the primary Veterinary Referral Relationship Manager for your assigned referral territory.
Build and strengthen relationships with referring veterinarians, practice managers, hospital leadership, and veterinary support teams.
Conduct regular in-person veterinary practice visits, outreach calls, and follow-up communications.
Develop and execute strategies to increase referrals across ASEC's specialty and emergency services.
Plan and coordinate continuing education programs, lunch-and-learns, open houses, and referral appreciation events.
Collaborate with hospital leadership and Ethos marketing teams on referral growth and service line initiatives.
Utilize CRM tools and referral data to identify trends, measure performance, and uncover new business opportunities.
Enhance the referral experience by addressing concerns and improving communication between ASEC and referring practices.
Develop partnerships with local veterinary organizations and community stakeholders.
Represent ASEC at veterinary meetings, conferences, networking events, and industry functions to strengthen relationships and increase hospital visibility.
Track referral activity, business objectives, and territory performance.