CSR - Urban Animal in Houston
About The Position
Urban Animal Veterinary Center is seeking a Veterinary Receptionist to join our team. Our Mission: Urban Animal Veterinary Hospital is dedicated to enhancing the bond between people and pets through compassionate, professional care. We strive to exceed our client’s expectations by employing a highly skilled and committed veterinary staff and educating our clients about the benefits and responsibilities of pet ownership through preventative healthcare. Why work with us? UAVH strives to use each staff member to the top of their skillset. We truly believe that by investing in our staff, we are investing in our practice and the betterment of veterinary medicine. Whether you are looking to further your career, we truly believe in the power of elevating our staff and keeping them engaged with their work. We offer diagnostics including in-house bloodwork, radiography, dental radiography, and ultrasound. We also offer low level laser therapy. Basically? You get to do some really cool “stuff” with us! We offer a comprehensive benefits package that includes medical, dental, vision, life insurance, parental leave, PTO, paid holidays, 401k plans, staff discounts, CE, uniform allowance, access to mental health support and more! Our practice is open Monday, Wednesday – Friday 10:00 am to 7:00 pm, Saturdays 10:00 am to 3:00 pm, and Sunday 11 am - 3 pm. That means no overnight shifts or on-call hours!
Requirements
- High school diploma or equivalent
- Relevant experience with basic office functions within a busy environment
- Knowledge of the Avimark system; MS Excel Spreadsheet software and MS Word; MS PowerPoint Word Processing software.
Nice To Haves
- Previous reception and veterinary industry experience are preferred but not required
Responsibilities
- Answers telephones and places calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
- Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.
- Answers client’s inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.
- Receives and transmits telephone and fax messages accurately and promptly
- Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room.
- Prepares health certificates, immunization certificates, and euthanasia certificates
- Prepares client invoices and obtains payment after services are performed.
- Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold
- Maintains a polished and professional appearance
- Performs other duties as deemed necessary
Benefits
- medical
- dental
- vision
- life insurance
- parental leave
- PTO
- paid holidays
- 401k plans
- staff discounts
- CE
- uniform allowance
- access to mental health support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
