Veterinary Receptionist - Portland, ME

Vetcor • Portland, ME

1d • Onsite

About The Position

Brackett Street Veterinary Clinic is a three-doctor small animal practice nestled in Portland, Maine's West End neighborhood. We're looking for an experienced Veterinary Receptionist who is passionate about client service, patient care, and creating positive experiences for pets and their families. If you're looking for a clinic where your contributions are valued, your schedule is respected, and your work makes a difference, we'd love to hear from you.

Requirements

• Previous veterinary reception experience preferred
• Confidence handling multiple priorities in a fast-paced environment
• Compassionate communication skills, especially in emotional or sensitive situations
• Strong customer service and interpersonal skills
• Familiarity with veterinary terminology and hospital workflows preferred
• Experience with Avimark practice management software preferred
• Excellent attention to detail and organizational skills
• Ability to remain calm, professional, and positive under pressure

Responsibilities

• Answer and manage a high volume of incoming phone calls
• Schedule appointments and coordinate client communications
• Greet clients and patients with warmth and professionalism
• Collect payments and process invoices accurately
• Explain hospital services, policies, and next steps clearly and confidently
• Maintain accurate patient records and document client communications
• Support efficient front desk operations and hospital workflow
• Collaborate with the veterinary team to provide exceptional client service

Benefits

• Competitive pay
• 401(k) matching
• Opportunities for personal and professional growth
• Supportive team environment
• Employee pet discounts
• Work-life balance
• Ongoing learning opportunities
• Predictable scheduling
• Real lunch breaks
• Flexibility when life happens
• Referral bonus program
• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet food discount program
• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Uniform allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed