Veterinary Receptionist

Ayers Animal Hospital•Huntington, WV

3d•Onsite

About The Position

Welcome to Ayers Animal Hospital, where we treat your pet as our own! Dr. Mark Ayers and his associates are licensed veterinarians, treating small companion animals and pocket pets. Your pet’s health and wellbeing is very important to us and we will take every step to give your pet the best possible care. At Ayers Animal Hospital, we treat your pets like the valued family members they are. Ayers Animal Hospital is a full-service animal hospital, and we are equipped to handle emergency cases as well as non-emergency medical, surgical, preventive health and dental cases. Dr. Mark Ayers, Dr. Candie Baker, Dr. Amber Lilly, Dr. Rebecca Metz and Dr. Julie Tackett are experienced in all types of medical, surgical, and preventive health conditions. Beyond first rate pet care, we make our hospital comfortable, kid-friendly and provide a very calm environment so your pet can relax in our spacious waiting room and look forward to meeting his or her own personal veterinarian.

Requirements

Customer-oriented service representative
Act as a liaison
Provide product/services information
Resolve any emerging problems that our customer accounts might face with accuracy and efficiency
Be genuinely excited to help customers
Patient, empathetic and passionately communicative
Put themselves in their customers’ shoes and advocate for them when necessary
Confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints
Ensure excellent service standards
Respond efficiently to customer inquiries
Maintain high customer satisfaction
Experienced Receptionist with a minimum of 1-year veterinary experience preferred
Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
Highly organized and possess computer skills
Self-starter with the desire to continue to advance your knowledge and skillset

Responsibilities

Maintain the visual appeal of the hospital reception area
Greet and welcome clients and patients
Answer questions and triage client concerns
Answer calls or emails and direct to the appropriate party for resolution
Schedule appointments to maximize efficiency and daily flow
Check in and check out clients and process payments
Offer friendly emotional support in a compassionate and discreet manner during times of need to our clients
Be comfortable with various medical outcomes

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Competitive Compensation
Continuing Education Allowance (applies to licensed/registered/certified roles)
Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
Career Development Opportunities
Referral Bonus Program for most positions!
Personal Pet Discounts
Holiday Pay
Uniform Allowance
Bonuses