Veterinary Receptionist

Veterinary Practice Partners•Independence, MO

7h•Onsite

About The Position

Crysler Animal Hospital is hiring a full-time Customer Service Professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes.

Requirements

Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role
Basic knowledge of veterinary terminology and procedures
Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
Ability to maintain a calm, professional, and positive demeanor

Responsibilities

Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
Handle incoming calls for appointments, care questions, prescription refills, and more.
Make outbound calls for appointment reminders and follow-up care.
Process payments, manage invoicing, and schedule future appointments with attention to detail.
Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.