Veterinary Receptionist
About The Position
BluePearl Pet Hospital in Malvern, PA is seeking an extraordinary Veterinary Receptionist to join their team. This role is crucial to the hospital's success, as the receptionist is the first BluePearl Associate clients encounter. The successful candidate will ensure each client receives the necessary care and attention, demonstrating calmness and compassion in emotional and difficult situations. The position involves offering guidance, comfort, and support to clients and collaborating with veterinary medicine professionals in an environment that fosters growth. BluePearl Specialty + Emergency Pet Hospital is a national network of specialty and emergency pet hospitals, many operating 24/7, dedicated to providing advanced medical care with innovative procedures, high-tech equipment, and the latest treatment methods, all grounded in kindness and a love for animals. The mission is to enrich lives through remarkable care for pets and to transform the delivery of veterinary care through specialty and emergency medicine.
Requirements
- Excellent customer service professional
- Ability to offer guidance, comfort, and support
- Ability to function calmly and compassionately in situations that can be very emotional and difficult for clients
Responsibilities
- Greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgment.
- Always offer a friendly smile, strong eye contact and an approachable demeanor.
- Be a compassionate listener.
- Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
- Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
- Determine whether an emergency arrival is a “stat” versus “standard” emergency.
- Respond to non-patient calls or visitors and connect them to the appropriate team member.
- Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
- Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
- Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.
Benefits
- Competitive shift differential pay for eligible hours worked for nights and weekends
- Trupanion pet insurance
- Discounts to our associates for pet treatments, procedures, and food
- Talent development programs
- Leadership workshops
- Opportunities to advance in career as a member of Mars Veterinary Health
- Annual continuing education allowance ($500/year reimbursement for CVT, $750/year for VTS, $150 for Non-Credentialed, full-time Paraprofessionals)
- Free continuing education sessions
- BluePearl University for training
- Access to over 2,000 medical journals (for clinicians)
- Regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle
- Lyra: Access to 12 mental health care sessions annually at no charge, and other well-being resources
- Company-paid Short-Term and Long-Term Disability
- Parental Leave Benefits
- Health insurance options
- Dental insurance options
- Vision insurance options
- Life insurance options
- Paid Time Off
- Floating Holiday Plans
- Health Savings Account
- Flexible Savings Account
- 401(k) Retirement Plan
- Annual Scrub Allowance: full-time associates receive $200/year in BluePearl store credit
- Referral Bonus Program
- State licensure reimbursements
- VTNE reimbursements
- Additional VTS benefits – pursuing & established VTS technicians
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
