Veterinary Receptionist - Evenings

MedVet • Commerce, MI

3d

About The Position

MedVet is seeking a Veterinary Client Service Representative to support clients and patients at its emergency and specialty veterinary practices. The representative provides the first point of contact for clients and helps ensure their interactions are handled smoothly, compassionately, and effectively. The role requires practical knowledge of hospital organization and services, veterinary terminology, medical records, and financial policies and transactions. Success requires accurate data entry, multitasking, and maintaining a compassionate, professional manner.

Requirements

• Ability to remain composed in stressful and emotional situations.
• Excellent verbal and written communication skills.
• Excellent client service skills and phone etiquette.
• Attention to detail, self-motivation, and the ability to work successfully both as part of a team and autonomously.
• Sense of urgency in a fast-paced environment.
• Some flexibility with work hours and ability to work additional hours when necessary.
• Critical-thinking skills and the ability to anticipate needs across and within departments.
• General computer competency, including Microsoft Word and Excel.

Nice To Haves

• Previous experience in a veterinary setting.

Responsibilities

• Greet and check in clients.
• Answer telephone calls and transfer them as needed.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports, and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Benefits

• Strong career growth and personal development opportunities.
• Comprehensive health benefits.
• Vision and dental insurance.
• HSA, FSA, and dependent care spending accounts.
• 401(k) with employer match.
• Paid time off (PTO).
• Shift differentials and on-call pay.
• Uniform allowance.
• Employee pet discounts and pet insurance.
• Elective short-term disability, life, and accident insurance, and company-paid long-term disability.
• Continuing education opportunities and assistance program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed