Veterinary Receptionist - Spartanburg, SC

Spartanburg Animal Clinic•Spartanburg, SC

3d•Onsite

About The Position

Spartanburg Animal Clinic is seeking an experienced Veterinary Receptionist to join our friendly and professional team in Spartanburg, South Carolina. For more than 100 years, our hospital has served generations of local pet owners and established itself as a trusted resource within the community. We are a well-established small animal practice providing high-quality care to dogs and cats, with a strong focus on preventive medicine, client education, and Fear Free handling. As the first point of contact for our clients, you will play an important role in creating a welcoming experience, coordinating communication, and helping each day run smoothly for our patients, clients, and medical team.

Requirements

Previous experience in a veterinary or medical receptionist role
Excellent verbal and written communication skills
Strong organizational and time-management abilities
The ability to multitask in a fast-paced environment
Confidence managing multiple calls, appointments, and responsibilities
Comfort using computers and learning veterinary software
Strong attention to detail and accurate data-entry skills
A warm, professional, and approachable demeanor
Compassion for pets and the people who care for them
The ability to remain calm and empathetic during emotional situations
A responsible, dependable, and proactive work style
A positive attitude and team-first approach
Strong problem-solving and client service skills
A willingness to learn and continue developing professionally
A commitment to creating an excellent client experience

Nice To Haves

Experience with ezyVet is preferred

Responsibilities

Welcome clients and patients with warmth, professionalism, and compassion
Serve as a primary point of contact for clients in person and by phone
Answer incoming calls and respond to client questions
Schedule appointments and manage daily hospital calendars
Help prioritize scheduling needs and route medical concerns appropriately
Check clients and patients in and out for appointments
Process payments and provide receipts
Review invoices and help answer basic billing questions
Maintain accurate client and patient information
Enter and update information in the hospital's practice management software
Document client communication clearly and accurately
Communicate appointment instructions, hospital policies, and service information
Coordinate information between clients and the medical team
Assist with medical record requests and general administrative tasks
Maintain confidentiality of client and patient information
Help manage client expectations during busy or stressful situations
Maintain a clean, organized, and welcoming reception area
Support veterinarians, technicians, assistants, and fellow reception team members
Help maintain an efficient front-desk and hospital workflow
Create a positive experience for every client and patient