Veterinary Receptionist

Wellhaven Pet Health•Las Vegas, NV

17d•Onsite

About The Position

WellHaven Pet Health is seeking a Receptionist to join their team. This role is crucial as the first point of contact, responsible for setting a positive and caring tone for client experiences. The primary goal is to convert incoming calls into scheduled appointments, ensuring every interaction is positive, welcoming, and results in client engagement. The position requires a proactive approach to managing calls, educating clients, and fostering relationships to encourage repeat visits and client loyalty. Receptionists are key in driving the veterinary business forward by booking client appointments. Full-time or Part-time opportunities are available.

Requirements

Demonstrated ability to convert incoming client calls into scheduled appointments, utilizing effective communication, relationship-building, and problem-solving skills.
Ability to multi-task in a fast-paced environment while maintaining accuracy, especially during busy call periods.
Ability to remain calm and focused while addressing high call volumes and ensuring a positive experience for every caller.
Ability to learn new computer software systems (PIMs, scheduling, etc.) and use them to streamline client calls and appointments.
Demonstrated experience with/knowledge of handling dogs, cats, and exotic animals.
Typing 40+ wpm (keyboard).
Basic MS Office products (Word, Excel) and email systems.
Strong customer service focus with the ability to adapt to individual clients, creating a personalized experience that encourages appointment booking.
Excellent phone demeanor, displaying a professional, empathetic tone while converting calls into scheduled visits.
Effective communication skills to handle various client emotions and needs, ensuring each call is both productive and client-centered.
High School Diploma or equivalent.
1+ years of customer service experience, with a preference for front desk or call center experience in a fast-paced environment.
1+ years of experience working with computers (typing, email, other software).

Nice To Haves

Veterinary experience a plus, but not required.

Responsibilities

Fill the client schedule each day to provide access to care.
Greet clients and patients positively and in a friendly manner.
Maximize client call conversion by effectively managing incoming phone calls, addressing client needs, and scheduling appointments.
Convert over 20% of new client incoming calls to scheduled appointments.
Promote the practice’s Care Companion Plans and services during calls.
Perform weekly proactive reminder phone calls to clients due for services.
Administer essential receptionist duties, including patient intake and discharge.
Handle cashier duties, including reconciling the cash drawer daily and completing opening and closing processes.
Maintain accurate medical charts for all patients and ensure thorough documentation.
Work closely with the veterinary team to streamline patient flow and enhance the client’s experience.
Ensure the reception area remains clean and inviting.
Provide exceptional service by converting every client call into a booked appointment.
Exhibit strong communication and organizational skills to manage client calls effectively.
Adapt to each client’s unique needs, ensuring calls are handled with empathy and responsiveness.
Proactively resolve customer complaints.
Adhere to OSHA standards and regulations.
Learn basic veterinary technical skills, such as animal restraint and lab duties.
Take on other responsibilities as assigned.