Veterinary Receptionist - Des Plaines, IL

Vetcor•Des Plaines, IL

2d•Onsite

About The Position

Wright Animal Hospital in Des Plaines, IL is looking for a dedicated, full-time Veterinary Receptionist to become the welcoming face and voice of our practice. If you thrive in a fast-paced environment, enjoy connecting with clients, and want a stable schedule with excellent work-life balance, we’d love to meet you. Established in 1954, Wright Animal Hospital is proud to be one of northern Illinois’ distinguished, modern, and well-equipped animal hospitals. As a Low Stress Handling certified and AAFP-certified Cat Friendly Practice, we’re committed to providing thoughtful, individualized care while treating our patients and clients like family.

Requirements

Prior experience utilizing AVImark software is highly preferred
Comfort navigating AVImark calendars, treatment codes, and digital medical charts
Previous experience in a veterinary clinic or high-volume medical front desk setting preferred
Excellent verbal and written communication skills
Strong customer service and interpersonal skills
Excellent multitasking and organizational abilities
Sharp attention to detail and commitment to accuracy
A compassionate and empathetic approach to clients and their pets
Ability to remain calm, professional, and helpful during stressful or emotional situations
Comfort working in a busy, fast-paced environment
A collaborative approach and willingness to support the entire hospital team
A genuine desire to create an excellent experience for every client who contacts or visits the practice

Nice To Haves

Previous veterinary clinic or high-volume medical front desk experience preferred
Prior AVImark experience highly preferred

Responsibilities

Serve as a welcoming first point of contact for clients and their dogs and cats
Warmly greet clients and manage patient check-in and check-out
Maintain an organized and efficient lobby flow
Use AVImark practice management software throughout the day
Manage appointment and boarding calendars in AVImark
Create and update electronic medical records
Process patient reminders and maintain accurate client and patient information
Generate client estimates and invoices
Manage multi-line phone calls and electronic client communications
Gather information and help identify the urgency of patient needs so concerns can be directed appropriately
Clearly explain invoices and charges to clients
Process client payments accurately and efficiently
Assist with daily financial reporting in AVImark
Communicate compassionately and professionally with clients, including during stressful or emotional situations
Collaborate with the veterinary team to coordinate appointments and support efficient patient care