Veterinary Receptionist - Mequon, WI

Vetcor • Mequon, WI

2d • Onsite

About The Position

East Towne Veterinary Clinic is hiring a Veterinary Receptionist. As a Client Care Specialist, you are the first impression of our hospital—playing a vital role in creating a welcoming, organized, and supportive experience for every client and pet who walks through our doors. We are a compassionate, client-focused veterinary practice dedicated to providing high-quality care to our patients and exceptional service to their owners.

Requirements

• Strong communication skills, both in person and over the phone
• Excellent customer service and ability to remain calm under pressure
• Strong organizational skills with attention to detail
• Ability to multitask efficiently in a fast-paced environment
• Reliability, punctuality, and a positive, upbeat attitude
• Comfort with computer systems (Avimark and Microsoft Office experience a plus)

Nice To Haves

• Avimark experience
• Microsoft Office experience

Responsibilities

• Greet clients, patients, and guests with professionalism and warmth
• Answer multi-line phones, schedule appointments, and manage communications
• Process payments, balance the cash drawer, and manage client accounts
• Maintain accurate patient records and obtain prior medical history
• Perform basic triage and direct urgent or emergency cases appropriately
• Keep the reception and lobby areas clean, organized, and welcoming

Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program
• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time only, for US-based, benefits-eligible employees with a minimum of one year of service)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program
• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees