Veterinary Receptionist - Daytime, Swing Shift, and Overnights available
About The Position
Dogwood Veterinary Specialty and Emergency is opening a brand-new hospital in Dunwoody, Georgia, in Fall 2026 and is seeking experienced Veterinary Receptionists, Client Service Representatives (CSRs), Veterinary Client Care Specialists, and Veterinary Front Desk Professionals to join their founding Client Service team. This is not an entry-level position. The ideal candidate will be compassionate, thrive in fast-paced environments, communicate with confidence and empathy, and understand the critical role of the front desk in supporting exceptional patient care. The role involves creating a welcoming, organized, and compassionate experience for clients during stressful times in pet ownership.
Requirements
- High School Diploma or GED
- Minimum 2 years of experience as a: Veterinary Receptionist, Veterinary Client Service Representative, Veterinary Client Care Specialist, Veterinary Front Desk Professional, Medical Receptionist, or Healthcare Client Service Representative
- Strong customer service and communication skills
- Ability to multitask while maintaining accuracy and professionalism
- Comfortable supporting clients during emotional and high-pressure situations
- Reliable attendance and strong organizational skills
Nice To Haves
- Previous Emergency or Specialty Veterinary Hospital experience
- Familiarity with veterinary terminology
- Experience using veterinary practice management software
- Experience working in a high-volume veterinary or medical environment
- Bilingual English and Spanish is a plus
Responsibilities
- Welcome clients and patients with professionalism, compassion, and empathy.
- Answer multi-line phone systems while prioritizing emergency situations.
- Schedule specialty consultations, emergency visits, rechecks, and follow-up appointments.
- Provide timely updates regarding hospital workflow, patient status, and estimated wait times.
- Assist clients through emotionally challenging situations with professionalism and kindness.
- Register patients and accurately obtain medical histories and client information.
- Maintain complete and accurate electronic medical records.
- Coordinate communication between clients and the medical team.
- Process invoices, payments, estimates, and financial transactions accurately.
- Assist with prescription pick-ups and client documentation.
- Support scheduling across multiple specialty departments.
- Coordinate incoming referrals and specialty appointments.
- Ensure medical records and referral documentation are complete.
- Help facilitate seamless communication between referring veterinarians, specialists, and clients.
- Partner with veterinarians, technicians, assistants, and leadership to maintain efficient hospital workflow.
- Maintain a clean, organized, and welcoming reception area.
- Identify workflow improvements that enhance the client experience.
- Support a collaborative and positive hospital culture.
Benefits
- Competitive compensation based on experience
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Paid Holidays
- Life Insurance
- Short-Term and Long-Term Disability Coverage
- Employee Assistance Program
- Calm Health Mental Wellness Resources
- Rocket Lawyer Legal Services
- Employee Pet Care Discounts
- Continuing Education and Professional Development Opportunities
- Leadership Development Programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
