Veterinary Receptionist

Veterinary Practice Partners • Parker, CO

3d • Onsite

About The Position

Parker Center Animal Clinic is hiring a full-time customer service professional to be the knowledgeable, welcoming face at their front desk. This role goes beyond typical administrative assistant duties, focusing on delivering knowledgeable service and confidently communicating in veterinary care language. The ability to discuss vaccines, explain procedures, and coordinate appointments will contribute to smoother appointments, stronger client relationships, and better patient outcomes. Parker Center Animal Clinic is committed to providing compassionate, high-quality care to clients and patients, and is an AAHA Accredited and a Cat-Friendly Practice.

Requirements

• Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role
• Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
• Ability to maintain a calm, professional, and positive demeanor

Responsibilities

• Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
• Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
• Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
• Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Create a welcoming space: Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.

Benefits

• Medical, dental, vision, and retirement for full-time team members
• Employee pet discount
• Paid time off
• Paid holidays
• 401(k) with a generous company match
• Employee referral bonus (Earn $1,000 when you refer a new team member)
• Hands-on training and mentorship to support long-term growth across a variety of roles within the hospital

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees