Veterinary Receptionist

Alliance Animal Health•Swansboro, NC

12h•Onsite

About The Position

Swansboro Animal Hospital Emergency and Trauma Center is a 24/7 emergency practice in coastal Swansboro, NC. We prioritize progressive, high-quality medicine with a strong focus on education and mentorship. We encourage cooperation between all members of the staff and hold monthly DVM meetings that are open to our technicians. Our collaborative team environment includes daily shift-change rounds, case review submissions from all staff, and more! We’re equipped with advanced diagnostics and tools including: DR radiographs, ultrasound, endoscopy, IDEXX lab equipment, VetFlex ICU oxygen cages, digital cytology, a donor blood bank, Cubex inventory management, and Vetspire software. Our support staff includes RVTs, assistants, kennel techs, and CSRs, all contributing to a smooth workflow. We allow our RVTs to perform complex procedures as allowed by their licensure, so we are looking for people who want to utilize their skills to practice medicine to the fullest extent! We have a fully functional break room that is stocked monthly with snacks and drinks and a hospital support kitty for comfort and laughs (Gus would love another human treat dispenser!). We emphasize not only a fun supportive team culture but also encourage work-life balance with flexible scheduling and protected time off. Burnout in veterinary medicine is real, and we want to help you love veterinary medicine. Enjoy your time off at any of the many local beaches or, if you are interested in more city adventures, Raleigh and Wilmington are both 2 hours or less away! Job duties include, but are not limited to: Maintain the visual appeal or the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes. Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases. Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

Requirements

Minimum of 1-year veterinary experience preferred
Strong communication skills
Ability to work weekends, some holidays, and late nights (until 2 am)
Compassionate and calm team-player
Ability to multi-task
Highly organized
Possess computer skills
Self-starter with the desire to continue to advance your knowledge and skillset

Responsibilities

Maintain the visual appeal of the hospital reception area
Greet and welcome clients and patients
Answer questions and triage client concerns
Answer calls or emails and direct to the appropriate party for resolution
Schedule appointments to maximize efficiency and daily flow
Check in and check out clients and process payments
Offer friendly emotional support in a compassionate and discreet manner during times of need to our clients
Be comfortable with various medical outcomes
Withstand unpleasant odors and noises
Handle potential exposure to bites, scratches, animal waste and potentially contagious diseases

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Competitive Compensation
Continuing Education Allowance (applies to licensed/registered/certified roles)
Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
Career Development Opportunities
Referral Bonus Program for most positions!
Personal Pet Discounts
Holiday Pay
Uniform Allowance
Bonuses