Veterinary Receptionist

Alliance Animal Health • Papillion, NE

7h • Onsite

About The Position

At Urgent Pet Care, we know pets are family. When emergencies happen, our team is here to provide lifesaving care and compassionate support. Our Customer Service Representatives (CSRs) are the heart of that mission — the first smile, the first reassuring voice, and the steady hand helping families through stressful moments. As a customer service representative at Urgent Pet Care, you’ll be more than “front desk”. You’ll be a guide, a comfort, and an advocate for pets and their people! Our hours of operation are: Monday - Saturday: 8 am - 12 midnight, Sunday: 8 am - 10 pm. This position will have shifts at both of our locations: 8455 S 73rd Plaza, Papillion, NE 68046 and 4257 S 144th St, Omaha, NE 68137.

Requirements

• Experience in customer service (veterinary or medical background is a bonus, but not required as we’re happy to train the right person!).
• Must be able to work evenings, weekends, and holidays, because emergencies don’t keep office hours.
• Someone who truly loves helping people and understands how much pets mean to their families.
• Strong communication and multitasking skills- you can stay calm and focused even when things get hectic.
• Highly organized and possess computer skills.
• Self-starter with the desire to continue to advance your knowledge and skillset.

Nice To Haves

• veterinary or medical background

Responsibilities

• Greeting clients with kindness and empathy, whether in person or on the phone.
• Helping worried pet parents check in quickly and smoothly.
• Keeping clients updated about their pets while they’re in our care.
• Managing records, payments, and paperwork with attention to detail.
• Working closely with our medical team to make sure communication is clear and timely.
• Offering support to families who may be scared, anxious, or overwhelmed.
• Providing friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Benefits

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applicable to licensed employees)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Personal Pet Discounts
• Holiday Pay
• Uniform Allowance
• Bonuses

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed