Veterinary Receptionist - Pittsburgh, PA

Always Compassionate Veterinary Care • Pittsburgh, PA

18h • Onsite

About The Position

Always Compassionate Veterinary Care is hiring a Veterinary Receptionist. This is a full-time position with negotiable salary based on experience. The schedule details will be discussed during the interview process. As a five-doctor, AAHA-accredited small animal hospital, we are committed to providing exceptional patient care and fostering a supportive workplace where team members can learn, grow, and enjoy their work. We are seeking an experienced Veterinary Receptionist who excels in a fast-paced environment, enjoys assisting people and pets, and desires to be part of a collaborative team that values professionalism, positivity, and continuous growth. This role offers diverse caseloads, opportunities for learning, high standards of care, a supportive environment, skill expansion, mentorship, and a culture built on collaboration, respect, and appreciation.

Requirements

• Previous experience as a Veterinary Receptionist
• Comfort working in a fast-paced clinical environment
• Strong communication and customer service skills
• Ability to explain services, policies, and next steps clearly to clients
• Strong problem-solving skills and ability to handle concerns with empathy
• Familiarity with veterinary terminology and hospital workflows
• Excellent attention to detail when documenting patient and client information
• Positive attitude and team-oriented mindset

Responsibilities

• Greet clients and patients with warmth and professionalism
• Answer phones, route calls appropriately, and respond to messages promptly
• Schedule appointments and manage a multi-doctor calendar efficiently
• Check patients in and out while maintaining accurate client and patient records
• Collect payments, process invoices, and review estimates with clients
• Communicate hospital policies, pricing, and service information clearly
• Manage medical record requests, reminders, and administrative tasks
• Deliver exceptional customer service throughout every client interaction

Benefits

• Competitive pay
• 401(k) matching
• Tuition support
• Referral bonuses
• Comprehensive medical, dental, and vision coverage
• Supplemental insurance options
• Up to three weeks of paid parental leave
• Generous PTO
• Employee discounts
• Quarterly team bonuses
• Continuing education allowance
• Uniform allowance
• Six paid holidays
• Employee Assistance Program
• Flexible approach to compensation
• Roth Retirement Savings Plan
• Flexible Spending Account
• 529 Savings Plan
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program
• Mentorship and support
• Flexibility with scheduling
• Employee benefits that strengthen both the body and the mind
• A positive clinic culture that values you as a person
• A team that appreciates one another and enjoys working together
• A workplace where having fun and supporting one another is part of the culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed