Veterinary Receptionist, Client Care, Central Victoria Veterinary Hospital

VCA Animal Hospitals•Victoria, BC

6d•CA$19 - CA$25•Onsite

About The Position

Central Victoria Animal Hospital is currently welcoming a customer service-focused Veterinary Receptionist, Client Care to join our team. This full-time opportunity includes a range of responsibilities that directly attributes to the efficient and effective daily operation of the hospital.

Requirements

Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
Strong organizational skills
Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

Responsibilities

Create a warm and welcoming environment for our patient and pet parents
Assisting veterinary staff with various tasks and treatments when required
Ability to answer a multiline phone system and track and book appointments effectively
Placing outbound calls to pet parents for follow-up and future appointment bookings
Respond and manage email correspondence; clients, referring veterinarians & internal office messages
Admitting and discharging pet patients
Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
Scheduling appointments
General housekeeping duties; cleanliness of reception area, pet holding areas and common areas

Benefits

RRSP Employer 5 % Match Program
VCA Canada RRSP Student Loan
Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
Competitive wages and health/dental benefits
Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
Annual uniform allowance
Exceptional career development: there is room to grow here!
Referral Bonus Rewards
Opportunities to give back to your community through VCA initiatives
Generous personal pet care discounts
Extra perks like shopping discounts and cool wellness apps!