Veterinary Receptionist - Appointments

COVE Animal Health • North Ridgeville, OH

9d • Onsite

About The Position

Animal Clinic Northview is looking for a compassionate, detail-oriented Veterinary Receptionist for Appointments to join our team. This role is so much more than making appointments – you are one of the first interactions our clients have when entering the hospital, and your ability to provide clear communication, empathy, professionalism, and accuracy makes a lasting impact. We are seeking someone who thrives in a fast-paced veterinary environment, enjoys helping people, communicates confidently, and can multitask while maintaining exceptional attention to detail. Our ideal candidate is positive, dependable, team-focused, and passionate about delivering outstanding client service. Animal Clinic Northview is a trusted multi-service veterinary hospital offering general practice, rehabilitation, advanced care, reproduction services, and 24/7 emergency medicine. As part of COVE Animal Health, we are committed to supporting our teams with strong leadership, growth opportunities, and a collaborative culture centered around compassionate patient care. We're looking for a friendly, organized, and customer-focused Receptionist to join our Appointments Team. This role is the first point of contact for our clients, with a primary focus on answering a high volume of incoming phone calls and scheduling appointments across our busy veterinary hospital. If you enjoy helping people, staying organized, and keeping a fast-paced schedule running smoothly, we'd love to meet you.

Requirements

• Previous veterinary, medical office, customer service, or billing experience preferred
• Strong communication and interpersonal skills
• Comfortable discussing invoices, medications, and treatment plans with clients
• Ability to multitask and remain calm under pressure
• Excellent organizational skills and attention to detail
• Positive attitude and strong teamwork mindset
• Comfortable working evenings, rotating Saturdays, holidays, and emergency situations
• Ability to stand for extended periods and assist with pets as needed

Responsibilities

• Answer a high volume of incoming phone calls with professionalism and compassion
• Schedule, reschedule, and confirm appointments for multiple departments
• Assist clients with general questions and direct calls to the appropriate team members
• Accurately enter and update client and patient information
• Help manage daily appointment flow to maximize efficiency
• Provide exceptional customer service during every interaction
• Work closely with doctors, technicians, and the reception team to ensure seamless communication
• Maintain accurate records while multitasking in a fast-paced environment
• Support additional front desk duties as needed

Benefits

• Shift differential pay available during designated ER hours, including weekends and overnight emergency coverage periods.
• Health insurance eligibility after 30 days
• 401(k) eligibility after 30 days
• Paid Time Off
• Holiday pay
• Uniform allowance
• Employee discount for personal pets after 90 days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed