Veterinary Reception, Client Care, Yaletown Animal Hospital
About The Position
Yaletown Animal Hospital is growing! We are currently welcoming a Veterinary Reception Client Care to join our dynamic team! This part-time opportunity is two 10-hour shifts a week, and has the potential to grow into a full-time position in future. One weekend day will be included in this schedule. The CSR role includes a range of responsibilities that directly contribute to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated!
Requirements
- Must be flexible and available to work shift work (early as 7:30 AM and late as 7:30 PM), weekdays, and weekends.
Nice To Haves
- Previous customer service or front desk experience in hospitality is an asset!
- Previous veterinary experience or graduation from an accredited Veterinary Assistant/Veterinary Office Assistant program is preferred
Responsibilities
- Create a warm and welcoming environment for our patients and pet parents
- Create and maintain client and patient records effectively
- Reliably document all interactions in the patient's records
- Ability to answer a multiline phone system
- Track and schedule appointments effectively
- Placing outbound calls to pet parents for follow-up
- Respond and manage email and text correspondence
- Invoicing, billing, and processing payments
- General housekeeping duties; cleanliness of client-facing areas and common areas
- Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks
Benefits
- RRSP Employer 5 % Match Program – saving for your future just got easier!
- VCA Canada RRSP Student Loan - Ask us more!
- A caring culture of Wellness and Appreciation!
- Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
- Competitive wages and health/dental benefits!
- Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
- Annual uniform allowance
- Exceptional career development: there is room to grow here!
- Referral Bonus Rewards
- Opportunities to give back to your community through VCA initiatives
- Generous personal pet care discounts
- Extra perks like shopping discounts and cool wellness apps!
- Yaletown also offers a membership to our incredible building gym and access to a secure bike locker room to all associates!
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
