Veterinary Practice Manager ($7,500 Sign On Bonus)

The Animal Cardiology Center

4d • Onsite

About The Position

The Animal Cardiology Center (TACC) is a new, purpose-built cardiology-focused specialty provider opening in Westchester. Led by a board-certified veterinary cardiologist, TACC is at the forefront of cardiac care, combining cutting-edge diagnostics with compassionate, personalized treatment. This is the second TACC location, aiming to replicate the success of the first in patient outcomes, team culture, and forward-thinking medicine. The Practice Manager will lead daily operations, driving clinical excellence and business success in a high-performing, high-touch environment. This role is crucial in shaping the future of veterinary cardiology and mentoring a collaborative team. The ideal candidate will lead with integrity, think strategically, and build processes in a newly launched practice, making a significant impact in specialty medicine.

Requirements

• Minimum 2 years of leadership experience in a veterinary or medical hospital setting
• Strong understanding of veterinary operations
• Excellent interpersonal and communication skills with proven ability to lead and inspire a diverse team
• Demonstrated experience collaborating with clinical leadership to drive hospital-wide goals
• Passion for animal welfare and a deep commitment to delivering exceptional patient care

Nice To Haves

• Specialty surgery or ophthalmology experience preferred
• Bachelor's Degree in hospital administration, business management, or a related field preferred

Responsibilities

• Partner with the Medical Director to align clinical goals with hospital operations, ensuring a high standard of patient care and service excellence.
• Oversee the hospital’s day-to-day operations, ensuring a smooth and efficient workflow across all departments.
• Implement policies, procedures, and protocols in partnership with the Medical Director to support patient care, safety, and team performance.
• Ensure compliance with all applicable local, state, and federal regulations.
• Collaborate with the Medical Director to lead, mentor, and support a diverse team of technicians, assistants, and administrative staff.
• Foster a positive, collaborative workplace that encourages continuous learning and professional development.
• Oversee recruitment, onboarding, training, performance evaluations, and staff engagement strategies to promote long-term retention.
• Oversee daily financial close and manage all cash handling, including bank deposits, petty cash, and the hospital change box.
• Reconcile credit card expenses and submit through Concur; manage internal invoices and staff discounts (DVM pets, Vet Fund).
• Monitor KPIs and financial metrics; review performance regularly with the team and Nightingale leadership.
• Review monthly P&Ls and help track goals and hospital progress.
• Monitor and follow up on accounts receivable to ensure timely resolution.
• Support the delivery of high-quality patient care by maintaining operational systems that enhance clinical outcomes and client satisfaction.
• Oversee client service standards, including communication, follow-up, and overall experience.
• Address escalated client concerns with empathy and professionalism.
• Maintain strong referral relationships by ensuring smooth communication and mutual support with partner hospitals and DVMs.
• Support the Medical Director in planning and carrying out goals to help the hospital grow and succeed over time.
• Stay current with trends in veterinary cardiology and healthcare operations; integrate best practices into daily workflows.
• Represent the hospital with vendors, referring partners, and the broader veterinary community to support reputation and visibility.

Benefits

• Comprehensive medical, dental and vision coverage
• FSA/HSA
• Generous paid time off, up to 120 hours of PTO per year
• 401(k) with a company match
• Paid Parental Leave
• Scrub Allowance
• Elective benefits through MetLife
• Employee pet discounts
• Discounted pet insurance
• Unlimited CE registration reimbursement for management courses, leadership conferences, veterinary business seminars, and more.
• Up to $1,000 per year for related travel expenses for CE events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager