Veterinary Practice Manager

Alliance Animal Health•Aiken, SC

6d•Onsite

About The Position

PriorityPet Urgent Care is seeking a courteous and efficient veterinary practice manager to coordinate and manage all office administration procedures at our brand new, state-of-the-art hospital in Aiken, which is open every day from 12 noon until 10 pm. The mission is to provide high-quality, easy-to-access veterinary care with a promise that exceptional pet care is our highest priority. The company believes that the best care starts with a healthy, positive work environment and is building a team that values collaboration over competition, support over stress, and well-being alongside excellence. Individuals who are passionate about veterinary medicine and committed to nurturing a positive, respectful, and inclusive culture where everyone can thrive are encouraged to apply.

Requirements

Experienced or Certified Veterinary Practice Manager (CVPM) with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred.
Strong leadership, communication, and motivations skills.
Ability to direct, guide and assist a group of individuals.
Ability to work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
Compassionate and calm team-player.
Strong communication skills and the ability to multi-task.
Highly organized and possess computer skills.
Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information.
Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records.
Self-starter with the desire to continue to advance your knowledge and skillset.
Open availability with flexibility to change hours based on hospital’s needs.

Responsibilities

Coordinate and manage all office administration procedures.
Ordering and inventory management.
Coordinating schedules.
Resolving conflicts among office staff members.
Training of staff members.
Ensure the practice operates efficiently.
Answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs.
Make informal recommendations to the veterinary regional manager concerning staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
Recruit/Hire/Onboard appropriate staff members that fit within the culture and the needs of the hospital.
Terminate staff members that do not follow the guidelines, policies, and protocols.
Handle job descriptions and assist with setting salaries.
Market the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.
Obtain information from owners to complete records.
Give instructions for scheduling appointments and therapeutic activities.
Relay practitioners’ orders concerning animal care and treatment.
Ensure that pet owners' complaints are promptly addressed and resolved.
Prepare employee work schedules and manage the office staff.
Answer telephone calls in a polite and professional manner.
Establish inventory control system to assure adequate stocks of supplies are available.
Review best prices for all products purchased.
Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points.
Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
Ensure payroll is completed and submitted accurately and in a timely manner.
Establish good relationships with vendors to receive the best support that vendor has to offer the hospital.
Promptly notify the appropriate veterinary staff of emergency cases.
Perform other duties as assigned.

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Competitive Compensation + Shift Differential Opportunities
Continuing Education Allowance (applies to licensed/registered/certified roles)
Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
Career Development Opportunities
Referral Bonus Program for most positions!
Personal Pet Discounts
Holiday Pay
Uniform Allowance
Bonuses