Veterinary Practice Manager

Briarwood Animal Hospital•Little Rock, AR

1d•Onsite

About The Position

Briarwood Animal Hospital is seeking a courteous and efficient veterinary practice manager to coordinate and manage all office administration procedures. This role involves ordering, inventory management, coordinating schedules, resolving conflicts among office staff, training staff, and ensuring the practice operates efficiently. The manager will also answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs. The ideal candidate will be patient, detail-oriented, and adept at multitasking, with exceptional management, organizational, and customer service skills.

Requirements

Experienced or Certified Veterinary Practice Manager with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred
Knowledgeable in veterinary medicine terminology and how to run a veterinary hospital
Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
Highly organized and possess computer skills
Self-starter with the desire to continue to advance your knowledge and skillset
Open availability with flexibility to change hours based on hospital’s needs
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Ability to show unbiased judgment when managing people and make fair and just recommendations regarding personnel issues and/or disciplinary action.
Answering telephone calls in a polite and professional manner.
Strong client service skills.
Strong leadership, communication, and motivations skills.
Has the ability to direct, guide and assist a group of individuals.
Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records.
Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners’ orders concerning animal care and treatment.

Nice To Haves

Experience or Certification as a Veterinary Practice Manager
1+ year of management experience
3+ years of veterinary experience

Responsibilities

Make informal recommendations to the veterinary regional manager concerning staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress, discuss corrective measures, and prepare appraisals.
Recruit, hire, and onboard appropriate staff members that fit within the culture and needs of the hospital.
Terminate staff members that do not follow guidelines, policies, and protocols, including handling job descriptions and assisting with setting salaries.
Market the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
Resolve informal employee complaints, provide explanations of hospital personnel policies and procedures, and maintain effective employee-management communication.
Work well with all team members and ensure actions support the hospital, doctors, and practice philosophy.
Manage hospital procedures for assembling patient records and recording practitioners’ orders to maintain accurate reports.
Ensure pet owners' complaints are promptly addressed and resolved.
Prepare employee work schedules and manage office staff.
Establish inventory control system to assure adequate stocks of supplies are available.
Review best prices for all products purchased.
Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points, including equipment and returns.
Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
Ensure payroll is completed and submitted accurately and in a timely manner.
Establish good relationships with vendors to receive the best support.
Promptly notify the appropriate veterinary staff of emergency cases.
Interview suitable office staff candidates and provide training to office employees as needed.
Perform other duties as assigned.