Veterinary Practice Manager

Destination Pet•Aurora, CO

2d•Onsite

About The Position

The Practice Manager oversees the complete operations of the veterinary clinic. Responsibilities include managing daily operations, managing the team, overseeing customer service, inventory control, and managing the clinic budget. We're looking for an experienced Practice Manager to lead our team at Dugan's Veterinary Hospital.

Requirements

BS/BA or CVT is a plus.
Must be a passionate team player and a strong motivator.
Must have a strong background in driving performance excellence through strong people management.
Five+ years in full P&L management responsibility preferably in hospitality, service and/or retail environments.
Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.
Proficiency in computer applications including Microsoft Office Suite and database applications.
Ability to multi-task with strong time management skills.
Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
Excellent oral presentation, writing, and analytical skills.
Strong interpersonal, communication, and motivational skills.
Must have exceptional strong customer service experience and skills.
Veterinary experience required.
Must have experience in managing inventory and accounts payable.

Responsibilities

Supports the mission, vision, culture and policies of Destination Pet
Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services
Collaborate with Destination Pet support staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.)
Ensure the cohesiveness of all aspects of pet care services and cross training where necessary
Manages all staff at clinic - hires, motivates, trains, promotes, counsels, and terminates when necessary
Oversees the scheduling of staff for work assignments, allowing staff to provide outstanding service while managing to a set budget
Manages center payroll and ensures that payroll is approved in a timely manner
Works with Destination Pet Human Resources to ensure center compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices
Ensures safety of all employees by conducting safety training, enforcing safe-handling rules, and complying with all safety related policies
Prepares and delivers annual performance reviews to team members
Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort
Resolves any and all customer and staff complaints
Actively manages center’s social media accounts through weekly postings and replying to customer comments
Creates, implements and executes local marketing programs to acquire new customers and grow sales
Attends community events and partners with local businesses to promote Destination Pet services
Maintains appropriate inventory of supplies - reorders and restocks as necessary
Monitors and manages all computer systems located in the center
Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates
Utilizes financial reports and statistics
Responsible for cash management, including accepting cash, checks, and credit card payments for services; and for end-of-day cash drawer balance
Ensures that bank deposits are completed as needed
Assists other team members as needed