Veterinary Practice Manager
About The Position
Join the Green Summit Animal Clinic Team – Where Compassion Meets Excellence. For over 20 years, Green Summit Animal Clinic has proudly served the pets and families of Lee’s Summit and the surrounding communities. We’re passionate about delivering exceptional veterinary care and building lasting relationships with our clients. Our mission is simple: to provide comprehensive, high-quality healthcare that enhances the lives of our patients and supports the families who love them. We believe that great veterinary care goes hand-in-hand with client education. Many pet owners may feel unsure or overwhelmed when it comes to their pet’s health—and we’re here to change that. Our entire team is committed to making veterinary visits as clear, comfortable, and convenient as possible. At Green Summit, we hold ourselves to the highest standards of ethics and care. Our veterinarians and support staff treat every pet as if they were their own. Through ongoing education and investment in cutting-edge technology, we stay ahead of the curve and bring the best possible care to every patient, every time. If you're passionate about animal health, thrive in a collaborative and supportive environment, and want to work with a team that truly values its people and patients, we’d love to meet you! Make a meaningful impact—join Green Summit Animal Clinic today.
Requirements
- Minimum of 1-year management experience preferred or 3+ years veterinary experience required
- Knowledgeable in veterinary medicine terminology and how to run a veterinary hospital
- Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
- Highly organized and possess computer skills
- Self-starter with the desire to continue to advance your knowledge and skillset
- Open availability with flexibility to change hours based on hospital’s needs
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Ability to show unbiased judgment when managing people and make fair and just recommendations regarding personnel issues and/or disciplinary action.
- Answering telephone calls in a polite and professional manner.
Nice To Haves
- Experienced or Certified Veterinary Practice Manager
Responsibilities
- Coordinate and manage all office administration procedures.
- Ordering and inventory management.
- Coordinating schedules.
- Resolving conflicts among office staff members.
- Training of staff members.
- Ensure the practice operates efficiently.
- Answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs.
- Make informal recommendations to the veterinary regional manager concerning personnel matters such as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
- Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
- Recruit/Hire/Onboard appropriate staff members that fit within the culture and the needs of the hospital. Terminate staff members that do not follow the guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.
- Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
- Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.
- Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
- Maintain an accurate and permanent report of patient information, including knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, tests, and treatments.
- Ensure that pet owners' complaints are promptly addressed and resolved.
- Prepare employee work schedules and manage the office staff.
- Establish inventory control system to assure adequate stocks of supplies are available.
- Review best prices for all products purchased.
- Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. This includes equipment and dealing with returns.
- Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
- Ensure payroll is completed and submitted accurately and in a timely manner.
- Establish good relationships with vendors to receive the best support that vendor has to offer the hospital.
- Promptly notifying the appropriate veterinary staff of emergency cases.
- Interviewing suitable office staff candidates and providing training to office employees as needed.
- Perform other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Liability insurance
- 401k
- 401k matching program
- Life insurance
- Supplemental insurance
- HSA
- FSA
- Employee Assistance Program
- Paid Vacation
- Sick Time
- Paid Bereavement Program
- Paid Parental Leave Program
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Personal Pet Discounts
- Holiday Pay
- Uniform Allowance
- Bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
