Veterinary Practice Manager
About The Position
Pure Paws Hudson Square is hiring a full-time Veterinary Practice Manager. This role involves providing leadership and structure to a team of veterinarians, technicians, and support staff, and working directly with hospital leadership to develop management and leadership skills. The ideal candidate will have a solid understanding of the veterinary industry and prior experience overseeing hospital operations. Responsibilities include leading with clarity, managing multiple priorities, and contributing to the hospital's excellence and the well-being of the animals. The position offers a competitive salary, performance-based bonus, and approximately 40-50 hours per week, typically Monday through Friday, with occasional after-hours meetings and Saturdays. Flexibility in scheduling is expected.
Requirements
- Growth mindset – a leader who takes initiative, welcomes feedback, and always seeks avenues for continuously improving.
- Independent leader looking for opportunity to take ownership of work and lead by example.
- Team approach – puts the team / community first and thrives in a collaborative environment.
- Drives results – identifies opportunity areas, develops action plan and executes.
- Effective time management, organization, multi-tasking and attention to detail.
- Strong communication and conflict resolution skills with staff and clients.
- Passionate about great customer service.
- Comfortable with computers and software, including veterinary practice management systems (PIMS), Microsoft Office, Teams, and Slack.
- Strong capabilities in balancing needs of business and staff, organization and prioritization, data management & interpretation, problem-solving, computer systems (our practice management system), and the ability to both formulate plans and drive results on your own and in conjunction with the leadership team.
- 2+ years of management experience in a veterinary hospital, animal hospital, or medical practice setting preferred.
Responsibilities
- Oversee day-to-day operations, with a primary focus on hospital growth initiatives.
- Maintain team focus on client growth and retention activities (e.g., health reminder outreach, forward booking, rescheduling canceled appointments, Google reviews and online reputation).
- Collaborate with Marketing Lead and Marketing partner to drive successful Marketing campaigns.
- Ensure practice is offering premium, white glove experience to all clients.
- Manage hospital operations in collaboration with Partner Doctor, Medical Director, and Operations Director.
- Personnel management (e.g., hiring, training, development, performance management and resolution of staff conflicts).
- Scheduling, inventory management and administrative duties required to run practice.
- Guide and coach team members toward continuous improvement, maintaining a strong commitment to the client experience.
- Demonstrate initiative in balancing the needs of both the business and the staff.
Benefits
- Competitive salary
- Medical, dental, vision, and prescription drug benefits for you and eligible dependents
- Paid time off for full-time employees
- 401(k) plan
- Guardian voluntary benefits
- Eligibility for up to 15% performance-based annual bonus
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
