Veterinary Practice Manager

Alliance Animal Health•Senatobia, MS

9h•Onsite

About The Position

Senatobia Animal Hospital is seeking a courteous and efficient veterinary practice manager to coordinate and manage all office administration procedures. This role involves ordering, inventory management, coordinating schedules, resolving conflicts among office staff, training staff, and ensuring the practice operates efficiently. The manager will also answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs. The ideal candidate will be patient, detail-oriented, adept at multitasking, and possess strong communication, organizational, and customer service skills. The role requires flexibility to start at 7:30 AM and work until 5 PM.

Requirements

Experienced or Certified Veterinary Practice Manager with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred
Knowledgeable of the general day-to-day functions of a busy general practice veterinary hospital.
Strong leadership, communication, and motivations skills. Has the ability to direct, guide and assist a group of individuals.
Ability to show unbiased judgment when managing people and make fair and just recommendations regarding personnel issues and/or disciplinary action.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information.
Strong client service skills.
Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records.
Highly organized and possess computer skills
Self-starter with the desire to continue to advance your knowledge and skillset
Open availability with flexibility to change hours based on hospital’s needs

Responsibilities

Make informal recommendations to the veterinary regional manager concerning staffing needs, advancement, re-assignments, hours of work, or other status changes affecting receptionists.
Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress, discuss corrective measures, and prepare appraisals.
Recruit, hire, and onboard appropriate staff members, and terminate staff members who do not follow guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.
Market the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
Resolve informal employee complaints, provide explanations of hospital personnel policies and procedures, and maintain effective employee-management communication.
Work collaboratively with all team members, ensuring actions support the hospital, doctors, and practice philosophy.
Obtain information from owners to complete records, give instructions for scheduling appointments and therapeutic activities, and relay practitioners’ orders concerning animal care and treatment.
Ensure pet owners' complaints are promptly addressed and resolved.
Prepare employee work schedules and manage office staff.
Answer telephone calls in a polite and professional manner.
Establish an inventory control system to assure adequate stocks of supplies, review best prices for all products purchased, and maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. This includes equipment and dealing with returns.
Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
Ensure payroll is completed and submitted accurately and in a timely manner.
Establish good relationships with vendors to receive the best support.
Promptly notify the appropriate veterinary staff of emergency cases.
Interview suitable office staff candidates and provide training to office employees as needed.
Perform other duties as assigned.