Veterinary Practice Manager

Alliance Animal Health•Wellington, FL

2d•Onsite

About The Position

Priority Pet Urgent Care is seeking an experienced Practice Manager to lead the people and business operations of a new, state-of-the-art urgent care hospital in Palm Beach, FL, opening in November 2026. This hands-on leadership role requires a strong understanding of veterinary operations, financial acumen, and the ability to build and develop a high-performing team. The ideal candidate will be comfortable owning the business side of the practice, translating goals into daily execution, and ensuring exceptional client and team experiences. The mission is to provide easy access to quality veterinary care while ensuring every client knows their pet is our priority. The company values teamwork, accountability, compassion, and excellence, and is committed to fostering an environment for team growth and success.

Requirements

Minimum 3 years of veterinary practice management experience.
Demonstrated responsibility for staffing, financial performance, operations, and team leadership.
Demonstrated business acumen with the ability to understand and manage practice-level financial performance, including revenue, labor, COGS, expenses, budgets, and profitability.
Proven ability to use operational and financial KPIs to identify opportunities, develop action plans, and hold teams accountable for measurable results.
Strong people leadership skills with demonstrated experience building teams, managing performance, navigating difficult conversations, and developing future leaders.
Excellent communication and partnership skills with the ability to work effectively with doctors, support teams, regional leadership, and partners.
Highly organized, technologically proficient, and comfortable learning and managing practice management systems, scheduling tools, reporting platforms, and other business systems.
Strong understanding of veterinary hospital operations, including patient flow, scheduling, inventory, client service, staffing models, and clinical support workflows.
Comfortable operating in a fast-paced, high-accountability environment and making timely decisions using data, business judgment, and available resources.
Self-directed and solutions-oriented, with a demonstrated ability to take ownership, follow through, and continuously improve hospital performance.
Flexible availability based on hospital needs, including the ability to support opening/closing operations, peak demand periods, and occasional weekends or holidays as required.

Nice To Haves

CVPM or equivalent management certification is preferred but not required.

Responsibilities

Serve as the primary onsite business and operational leader, partnering with the Veterinarian owner and regional field leadership.
Manage practice setup and facility preparation, including equipment ordering, tracking, unpacking, and stocking.
Conduct pre-opening referral marketing and establish vendor connections.
Support the setup of the Practice Management System and workflows.
Oversee supply purchasing, tracking, unpacking, and stocking.
Review budgeted pro forma with regional operations leaders and manage expense tracking.
Analyze operational KPIs, establish reporting cadences, and meet opening performance targets.
Support staff interviewing, hiring, and training in preparation for the grand opening.
Develop staffing labor plans and build schedules.
Build workflows and accountability standards to support patient flow, client experience, productivity, and financial performance.
Own people leadership and business performance, understanding practice financials, managing labor and staffing to demand, monitoring KPIs, identifying operational opportunities, and building action plans.
Partner with veterinary regional manager and medical leadership on staffing strategy, organizational structure, performance management, compensation recommendations, scheduling, and personnel decisions.
Build and manage employee schedules based on forecasted patient demand, operating hours, productivity expectations, and labor targets, proactively adjusting staffing as business needs change.
Lead ongoing coaching, training, performance management, and accountability, setting clear expectations, providing timely feedback, developing team members, completing performance reviews, and implementing corrective action.
Recruit, hire, onboard, develop, and retain team members who align with the culture and operational needs of the hospital, partnering with HR and regional leadership on compensation, performance concerns, and separations.
Develop and execute local growth initiatives in partnership with Marketing and regional leadership, including community outreach, referral relationships, client experience, and reputation management.
Maintain strong employee-management communication, resolve team concerns, and create a culture of accountability, engagement, collaboration, and continuous improvement.
Maintain a strong understanding of the client and patient workflow from arrival through discharge and identify opportunities to improve throughput, wait times, communication, and the overall client experience.
Step into frontline operations when needed while maintaining primary accountability for leadership, business performance, and hospital operations.
Ensure client concerns are addressed promptly and professionally, identifying recurring themes and implementing operational solutions.
Exercise sound business judgment when managing people, resources, and hospital priorities.
Own inventory and purchasing controls to maintain appropriate supply levels while managing cost, pricing, waste, and working capital.
Ensure hospital compliance with company policies and applicable regulatory requirements, including DEA/controlled substances, OSHA, safety, and operational standards.
Ensure payroll and timekeeping are accurate and timely while actively managing overtime, schedule efficiency, and overall labor performance against hospital targets.
Manage vendor relationships at the hospital level, ensuring appropriate service, competitive pricing, and timely resolution of operational issues.
Partner with medical leadership to ensure appropriate urgent and emergency patient workflows, escalation processes, and operational readiness.
Own day-to-day hospital business performance and routinely review key metrics such as revenue, transactions, average client transaction, labor, COGS, productivity, client demand, and profitability.
Partner with regional leadership to build and manage the hospital budget, understand monthly P&L performance, explain material variances, and execute corrective action plans.
Develop staffing plans that balance patient demand, service levels, team wellbeing, and financial expectations.
Use data and operational reporting to identify trends, diagnose root causes, prioritize opportunities, and drive measurable improvement in hospital performance.
Maintain ownership of hospital execution by establishing clear priorities, assigning accountability, following up on commitments, and closing the loop on operational issues.
Perform other duties as assigned.

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Competitive Compensation
Continuing Education Allowance (applies to licensed/registered/certified roles)
Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
Career Development Opportunities
Referral Bonus Program for most positions!
Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)