Veterinary Practice Manager (Multi-Site)

VSC Vienna•Vienna, VA

6d•$90,000 - $100,000•Hybrid

About The Position

Veterinary Surgical Centers is looking to add a compassionate, experienced, and operationally focused Multi-Site Practice Manager to support our teams in Vienna and Leesburg, Virginia. This position will divide time approximately 50/50 between both locations, providing consistent leadership, operational oversight, and hands-on support to each hospital. The Multi-Site Practice Manager will work closely with hospital and regional leadership to create an environment where team members feel supported, hospital operations run efficiently, and exceptional patient care remains the top priority. The ideal candidate understands the unique demands of veterinary medicine and is equally comfortable reviewing payroll and financial performance, coaching team members, solving operational challenges, and stepping onto the hospital floor to assist when needed.

Requirements

Veterinary industry experience is required
Two to five years of management experience with responsibility for running a business unit, department, or hospital operation
Strong knowledge of the day-to-day operations of a veterinary hospital
Experience overseeing payroll, scheduling, staffing, and labor management
Working knowledge of profit and loss statements, budgeting, expenses, and financial performance
Ability and willingness to divide time approximately 50/50 between the Vienna and Leesburg locations
Ability and willingness to assist on the hospital floor when operational or patient-care needs require additional support
Demonstrated ability to lead teams, manage performance, and navigate employee relations matters
Excellent verbal and written communication skills
Collaborative leadership style with the ability to work independently and make sound decisions
Strong problem-solving, critical-thinking, and organizational skills
Ability to manage multiple priorities across two hospital locations
Ability to remain calm and effective in complex, fast-paced, or emotionally charged situations
Kind, approachable, and committed to supporting staff, clients, and patients

Nice To Haves

Associate or bachelor’s degree preferred
Credentialed veterinary technician status is a plus, but not required

Responsibilities

Divide time approximately equally between the Vienna and Leesburg locations, maintaining a consistent and visible leadership presence at both hospitals
Serve as a primary point of contact for staff questions, operational concerns, and routine problem-solving
Ensure each hospital maintains positive, efficient operational flow
Partner with hospital and regional leadership to align priorities, improve processes, and support the needs of both locations
Identify operational challenges and implement practical, sustainable solutions
Maintain a strong understanding of daily hospital activity, staffing needs, patient flow, and team workload
Ensure compassionate patient care and an exceptional client experience remain top priorities
Oversee payroll processes, timekeeping, scheduling controls, and labor management for both locations
Review monthly financial reports and key performance indicators
Support budgeting, expense management, purchasing, and financial accountability
Apply a working knowledge of profit and loss statements to identify trends, opportunities, and areas of concern
Partner with leadership to improve hospital performance while maintaining high standards of patient care and team support
Ensure hospital spending, deposits, inventory processes, and other financial procedures are completed accurately and consistently
Build a positive, accountable, and collaborative work culture across both locations
Support employee engagement, morale, retention, and professional development
Provide coaching, feedback, and clear performance expectations to team members and department leaders
Conduct or support performance reviews, compensation discussions, corrective actions, and employee relations matters
Promote strong communication between hospital leadership, doctors, technicians, assistants, client service representatives, and support teams
Help develop emerging leaders and create consistency in management practices between locations
Address complex or emotionally sensitive situations with professionalism, fairness, and empathy
Partner with recruiting and hospital leadership to identify staffing needs and create requisitions
Participate in interviewing, candidate selection, hiring, and onboarding
Oversee staff scheduling and help ensure appropriate coverage based on hospital and patient needs
Support employee documentation, disciplinary processes, leave coordination, and other day-to-day human resources responsibilities
Ensure hospital policies and procedures are communicated and followed consistently
Maintain an active presence within the hospitals and remain connected to the daily work of the clinical teams
Assist on the hospital floor when patient volume, staffing needs, or unexpected circumstances require additional support
Help coordinate workflow during busy periods and provide practical assistance based on experience and hospital needs
Support efficient communication and collaboration between clinical departments
Be willing to step in wherever needed to help the hospitals, patients, clients, and teams succeed
Ensure OSHA, safety, controlled substance, and hospital compliance programs are continuously monitored
Maintain appropriate documentation and ensure team members receive required training
Promote a safe, organized, and professional environment for employees, clients, and patients
Partner with leadership to address facility, equipment, or compliance concerns promptly