Veterinary Patient Care Coordinator
About The Position
BluePearl Pet Hospital is seeking an experienced Patient Care Coordinator to join our emergency and specialty hospital in Rockville, MD! This role does include technician responsibilities and requires prior technical experience. The Patient Care Coordinator (PCC) plays a key role in bridging front- and back-of-house operations, driving efficient patient flow from check-in through treatment. Collaborating with both CSR and clinical teams, the PCC triages medical inquiries, fosters clear client–doctor communication, and provides thorough ER visit follow-up for both hospital locations.
Requirements
- Prior technical experience
- Unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.
Nice To Haves
- Technician responsibilities
Responsibilities
- Provide nursing care to patients according to hospital standards of care and core values.
- Report patient signalment, problem list and plan during nursing rounds.
- Understand classification of commonly used medications, associated side effects and appropriately monitors therapeutic response.
- Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
- Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
- Coordinate patient flow between multiple specialties
- Manage Cornerstone hospital census
- Facilitate discharge appointments for all services
- Perform patient discharges in coordination with the technical team
- Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
- Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
- Receive and address patient care telephone calls from the general public
- Call previous day's ER clients for follow-up feedback for both locations
Benefits
- Comprehensive medical, dental, vision
- 401(k)
- PTO
- Paid parental leave
- Annual CE allowance
- Free training
- Access to 2,000+ medical journals
- Licensure, VTNE, and VTS support
- Company-paid disability coverage
- Mental health support, including 12 free therapy sessions annually
- Pet insurance
- Associate discounts
- Scrub allowance
- Referral bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
