Banfield Pet Hospital Northlake SL
About The Position
The Veterinary Hospital Shift Lead (“Shift Lead”) provides exceptional client and pet experiences while assisting the Practice Manager and/or Chief of Staff (COS) in guiding the team to maximize productivity and profitability of the hospital, and helps ensure effective communication with all clients, internal stakeholders, and colleagues. The Shift Lead also performs the duties of a Client Services Coordinator and Veterinary Assistant when needed. The right person for this job enjoys: Living and exemplifying the Five Principles of Mars, Inc. with self and team. Assisting and supporting the hospital leadership in developing an efficient, productive team that provides the highest quality care and service to the most pets and clients. Following Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand. Day-to-day supervision of the team when called upon and ensuring quality medical care, exceptional client service, associate engagement and maximum productivity. Helping create an environment where a team can deliver quality, efficient and effective veterinary care to pets and fostering an environment that engages associates, where associates do their best and feel good about being a member of the team. Providing professional, efficient and exceptional client service (lead by example), ensuring all associates do the same, to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues. Assisting in effectively scheduling associates to meet client needs according, while proactively planning time off and CE scheduling. Ensuring compliance with all practice policies and procedures. Ensuring adherence to Banfield dress and grooming guidelines. Performing other job duties as assigned.
Requirements
- Living and exemplifying the Five Principles of Mars, Inc. with self and team.
- The Five Principles: Quality – The consumer is our boss, quality is our work, and value for money is our goal. Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste nothing and do only what we can do best. Freedom – We need freedom to shape our future; we need profit to remain free.
Nice To Haves
- Client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information.
- Effectively resolve client issues.
- Assisting in effectively scheduling associates to meet client needs according, while proactively planning time off and CE scheduling.
- Ensuring compliance with all practice policies and procedures.
- Ensuring adherence to Banfield dress and grooming guidelines.
Responsibilities
- Provides exceptional client and pet experiences.
- Assists the Practice Manager and/or Chief of Staff (COS) in guiding the team to maximize productivity and profitability of the hospital.
- Ensures effective communication with all clients, internal stakeholders, and colleagues.
- Performs the duties of a Client Services Coordinator and Veterinary Assistant when needed.
- Assists and supports hospital leadership in developing an efficient, productive team.
- Ensures the team provides the highest quality care and service to the most pets and clients.
- Follows Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand.
- Provides day-to-day supervision of the team when called upon.
- Ensures quality medical care, exceptional client service, associate engagement and maximum productivity.
- Helps create an environment where a team can deliver quality, efficient and effective veterinary care to pets.
- Fosters an environment that engages associates, where associates do their best and feel good about being a member of the team.
- Provides professional, efficient and exceptional client service (lead by example), ensuring all associates do the same.
- Educates clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information.
- Effectively resolves client issues.
- Assists in effectively scheduling associates to meet client needs.
- Proactively plans time off and CE scheduling.
- Ensures compliance with all practice policies and procedures.
- Ensures adherence to Banfield dress and grooming guidelines.
- Performs other job duties as assigned.
Benefits
- Comprehensive Medical, Dental, and Vision Insurance
- Generous Retirement Plans (401(k) and Roth) with company match
- Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
- Paid Time Off and Holidays
- Top-Tier Mental Health and Wellbeing Resources (free coaching and counseling sessions)
- Associate Life Insurance (company-paid) & Supplemental Life Insurance
- Company-Paid Short- and Long-Term Disability
- Flexible Spending Accounts (FSA) for healthcare and dependent care expenses
- Health Savings Account (HSA)
- Paid Parental Leave (for birth and adoption)
- Continuing Education Allowance (for Eligible Positions)
- Back-Up Child and Elder Care & Family Support Resources
- Fertility and Family Building Support
- Digital Exercise Therapy program
- Voluntary Protection Benefits (hospital stays, critical illness, accidents)
- Legal Plan
- Identity Protection
- Commuter Benefits
- Three Free Optimum Wellness Plans for Pets
- Exclusive Discounts on products and services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
