Veterinary Hospital Director

MedVet•Huntersville, NC

About The Position

MedVet is the leading veterinarian owned and led network of specialty and emergency hospitals and dedicated to delivering exceptional care and a deeply supportive experience to pets and their loving families, referring veterinarians, and our team members. The Hospital Director (HD) provides hospital leadership in dyad partnership framework with the Medical Director (MD) to lead the Healthcare Team. The HD, is the local leader of Clinical Services that includes all non-veterinarian Healthcare Team members. The HD promotes a culture that supports development of engaged and empowered employees, who deliver the MedVet experience in a healthy and sustainable manner while living MedVet’s core values of Teamwork, Leadership and Compassion. Successful dyad leadership provides representation of all employees, fosters diversity of thought, and leverages the variable experience and skill of our Medical Services and Clinical Services Teams.

Requirements

Minimum of 5 years’ experience in a leadership role.
Knowledge of Microsoft Office programs including Word, Excel, PowerPoint and Outlook
Excellent interpersonal, customer service and communication skills
Capability to work well in a fast-paced environment

Nice To Haves

Experience in the healthcare and/or veterinary industry is a plus but not required.
Bachelor’s Degree or equivalent education is preferred

Responsibilities

Foster a culture that supports development of engaged and empowered employees as well as continuous improvement.
In partnership with the MD, serves as an overall leader for the hospital, directing both Emergency and Specialty services (Dyad Leadership).
Lead and direct the Clinical Services team in the hospital, including hiring, onboarding, employee development and employee issues, partnering with Medical Services, HR, or other teams as needed.
Works with the MD to ensure the Healthcare Team has the resources and tools to deliver high-quality patient, client and referral partner experience.
Works collaboratively with the Medical Director, Regional Leadership and finance to prepare and manage hospital budget and capital budget.
Work with the Clinical Managers of both Specialty and ER departments to develop and maintain systems for communication and handling of patients between departments, including transfers, after hour exams, and transport among hospitals.
Assist in ensuring the hospital complies with all federal and state regulatory policies.
Ensure Referral Partner relationships are strong and growing.
Support your Clinical Management team with resolution of patient care, client complaints and Referral Partner concerns.
Maintain a hospital complaint/adverse event log to track and address themes with MD.
Provides 24/7 phone support to hospital Clinical Managers to address urgent issues.