Veterinary Financial Service Representative

VERG Brooklyn•New York, NY

155d•Onsite

About The Position

Veterinary Emergency & Referral Group (VERG - Brooklyn) in Brooklyn, NY is seeking a detail-oriented and customer-focused Veterinary Financial Service Representative to join our team and help manage the client financial aspects of our growing practice. VERG - Brooklyn is a leader in 24/7 advanced emergency and specialty veterinary care, dedicated to delivering state-of-the-art medicine across multiple in a diverse, team-oriented environment. Here, compassionate professionals collaborate with board-certified specialists and peers, committed to treating pets with remarkable expertise and respect.

Requirements

Proven experience in financial coordination, medical billing, or veterinary billing (preferred)
Excellent organizational skills and attention to detail
Strong interpersonal and communication skills with a client-first approach
Proficiency in financial management systems, practice management software, and general office technology
Ability to work in a fast-paced environment and manage multiple tasks
A passion for animals and the veterinary field
Ability to work four 10-hour shifts per week; some weekends may be required

Nice To Haves

Experience with Excel, Instinct, and Xero is a plus

Responsibilities

Reviewing invoices for services provided
Processing payments and refunds
Maintaining precise financial records that meet company and legal standards
Coordinating with pet insurance companies for claims submissions and reimbursement tracking
Preparing financial reports
Helping clients understand payment options, including third-party financing such as CareCredit
Partnering with the veterinary team to ensure seamless communication around client accounts
Providing exceptional customer service by addressing billing questions and concerns with professionalism and compassion