About The Position

BluePearl Pet Hospital in Olympia, WA is seeking a full-time ER Service Head who will work side by side with our ER clinicians, specialists, and leadership team. We work to provide exceptional specialty and emergency care for pets by supporting each other through our shared passion, knowledge, and talents. As the premier specialty and emergency veterinary organization we strive to advance the profession through our dedication to continuous learning, medical quality improvement, medical leadership training, and many other initiatives. Through our network of hospitals across the country our investments in the profession have far reaching positive impacts, and leaders in our organization have an opportunity to drive that progress. Because we encourage Associate growth, you will be surrounded by a group of dedicated, experienced team members. We also focus on developing our Associates into leaders through talent development programs and leadership workshops. BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.

Requirements

  • DVM from accredited university
  • Successfully completed an internship
  • At least three years of ER experience

Nice To Haves

  • Previous leadership experience preferred

Responsibilities

  • Manage the schedule for all ER Clinicians, including PTO requests.
  • Facilitate regular ER Clinician meetings and participate in hospital leadership meetings.
  • Mentor ER Clinicians and new ER/ICU support staff.
  • Oversee ER Clinician case management and providing guidance as needed on case management decisions.
  • Integrate the emergency and specialty services to successfully manage all hospitalized cases.
  • Act as the sounding board between ER Clinicians and Specialty Clinicians and discuss any concerns with the Medical Director as they arise.
  • Assist in implementation and monitoring of patient safety reporting as it pertains to the emergency department.
  • Actively contribute to recruiting new Emergency Clinicians.
  • Ensure new hires have been assigned a mentor by the clinician mentor liaison to support retention and engagement.
  • Assist in customer service issues as needed and help management to follow up to resolve issues as appropriate.
  • Partner with hospital leadership to identify opportunities and implement new initiatives for improvement of ER patient care, medical protocols, and client service levels.
  • Stay abreast of hospital environment and issues of concern, working collaboratively with the Medical Director and work in collaboration with P&O and hospital leadership regarding all ER/ICU personnel issues.
  • Assist with performance reviews.
  • Assist management team with client and pDVM concerns when necessary.
  • Work with management team to oversee capital purchases for ICU/ER department.

Benefits

  • Shift differentials
  • Weekend differentials
  • Medical, dental, vision
  • Paid time off
  • Parental leave
  • Floating holiday plans
  • 401(k)
  • Life insurance
  • Company-paid Short-Term and Long-Term Disability
  • Flexible work schedules
  • Regional licensed social worker for guidance, advice, and tips/tricks on how to maintain a healthy lifestyle
  • 12 mental health care sessions annually at no charge
  • Well-being resources through Lyra, an online mental health support platform
  • Annual company store allowance
  • Trupanion pet insurance
  • Discounts for pet treatments, procedures, and food
  • Free subscription to VetGirl
  • Free RECOVER Rescuer certification/re-certification
  • Discounted Fear Free Certification
  • Access to the Mars Center for Veterinary Excellence platform
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