Remote Veterinary Customer Support

Petfolk

23d • Remote

About The Position

Petfolk is reimagining pet care. Our mission is simple: improve the health and happiness of pets, their parents, and the veterinary professionals who serve them. Through innovative technology, modern design, and compassionate service, we’re building the future of veterinary care, and we want you on our team! We’re looking for a Remote Veterinary Customer Support Specialist to join our Virtual Care team. In this full-time role, you’ll deliver outstanding support to pet parents and veterinary teams via phone, text, and email - all from the comfort of your home.

Requirements

• 1+ year Veterinary customer care position experience required
• Comfortable working remotely in a fast-paced, startup environment
• Strong written and verbal communication skills
• High-speed internet, quiet home workspace, and tech-savvy mindset
• Availability for a full-time schedule (4 x 10-hour shifts/week) including every weekend availability
• Available during 8 AM – 9 PM EST
• Reside in one of the following states: NY, VA, NC, SC, GA, AL, FL, TX, OK, KS, AZ, UT, NV, MO, IL, TN, OH, or PA.

Nice To Haves

• Experience with Vetspire or Gladly CRM
• Proficiency in EMR systems, Slack, and Google Suite

Responsibilities

• Deliver excellent customer service to pet parents via phone, text, and email
• Assist with appointment scheduling, basic pet care guidance, and general questions
• Route medical-related questions to our licensed TeleAdvice veterinary team
• Collaborate with veterinary clinics and operations teams to ensure a seamless experience
• Represent Petfolk’s values with empathy and professionalism in every interaction

Benefits

• Medical, Dental, and Vision Insurance
• Generous Paid Time Off (PTO)
• 401(k) with company match
• Career growth opportunities with a mission-driven team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed