Veterinary Customer Service Host - Walnut Creek

Modern Animal • Walnut Creek, CA

6d • Onsite

About The Position

Modern Animal has a mission to better the lives of animals by building a place that’s better for all of us who love them. We care deeply about the profession and are looking for a Host to join our growing Walnut Creek team. Hosts? What’s a host? At Modern Animal, hosts are often the first point of contact and work closely with both our veterinary team and clients to deliver a phenomenal experience to both parties.

Requirements

• Exceptional verbal and written communication skills
• Passion for customer service
• Strong work ethic with an emphasis on organization
• Adaptability and open-mindedness
• Team player mentality and a friendly disposition
• Ability to anticipate the needs of veterinarians and paraprofessionals
• Willingness to grow and adapt
• Inclination to embrace change and work together to build an optimal solution for all

Responsibilities

• Facilitating member appointments
• Working closely with technology
• Acting as a liaison between our in clinic team, and our clients
• Ensuring clinic cleanliness
• Staying active, to include moving and lifting packages of varying weight
• Partnering with Modern Animal’s marketing team to implement local marketing efforts, including but not limited to flyering, facilitating local partnerships, and representing Modern Animal at community events
• Acting as a Modern Animal brand ambassador, including implementing local marketing efforts to grow your clinic membership base as needed.
• Living and modeling the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame and judgement-free work environment

Benefits

• Excellent medical, vision, and dental coverage (with various options to choose from)
• 401k savings plan
• Generous paid time off
• Paid parental leave
• Free membership and discounts on services for your furry family members
• Uniform Allowance
• A collaborative team who has your back and will welcome you as part of our pack
• A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed