Veterinary Clinical Supervisor

Beacon Veterinary Specialists • Fremont, CA

10d • Onsite

About The Position

Beacon Veterinary Specialists is a criticalist-led 24/7 Emergency & Specialty practice seeking a Veterinary Clinical Services Supervisor to join our dedicated team. We're searching for a compassionate, driven individual who is passionate about delivering the highest standard of care to our patients and clients. This is a 70% clinical on the floor supervisory position with 30% administrative support.

Requirements

• Minimum of 3 years experience in a veterinary leadership or supervisory role, demonstrating leadership, coaching and organizational skills required.
• Previous experience working as a Veterinary Assistant or Veterinary Technician required.
• A genuine compassion for both people and animals.
• The ability to perform or instruct team members in veterinary medical patient care and nursing tasks.
• Basic veterinary front office skills including client service, financial management and phone etiquette.
• Excellent communication skills, both verbal and written, with the ability to provide clear and constructive feedback.
• The ability to seamlessly transition between leadership and team-player roles, fostering a collaborative environment.
• A self-motivated and self-directed approach to work, demonstrating initiative and a strong work ethic.
• Exceptional organizational skills, including the ability to multitask, prioritize, and manage time effectively in a dynamic environment.
• Proven ability to encourage, mentor, and lead a team, fostering a positive and supportive atmosphere.
• Creative problem-solving skills, with the ability to thrive under pressure and find innovative solutions to challenges.
• Unwavering focus on client care, with the ability to assess client needs and provide appropriate guidance, support, and solutions.
• A proactive approach to expanding the company's client base and attracting new patients.
• Strong proficiency in computer systems and technology.

Nice To Haves

• Active California Registered Veterinary Technician (RVT) license preferred.
• Experience working in a multi-department emergency or specialty practice preferred.
• Candidates with an Associate’s degree or a high school diploma, along with at least four years of veterinary medical experience showing growth in responsibility and skills will also be considered.

Responsibilities

• Overseeing the daily operations of the client service and veterinary medical support team.
• Setting the tone for the department by modeling a positive attitude and a strong work ethic.
• Working closely with clients to ensure that they have a positive experience at our hospital.
• Answering client questions, addressing their concerns, and going above and beyond to exceed their expectations.
• Hiring, training, and evaluating support staff.
• Providing ongoing coaching and development to help team members reach their full potential, including training or teaching veterinary assistants and technicians technical skills.
• Continuously looking for ways to improve the efficiency of the client service and veterinary medical support team.
• Identifying bottlenecks, implementing process improvements, and ensuring that the team is always operating at peak performance.
• Maintaining a safe and positive work environment for both staff and patients.
• Enforcing safety protocols, addressing any workplace conflicts, and promoting a culture of respect and collaboration.
• Performing or instructing team members in veterinary medical patient care and nursing tasks.
• Utilizing basic veterinary front office skills including client service, financial management and phone etiquette.
• Fostering a collaborative environment by seamlessly transitioning between leadership and team-player roles.
• Expanding the company's client base and attracting new patients.

Benefits

• Competitive salary commensurate with experience
• Paid time off
• Medical, dental, and vision insurance plans
• 401(k) plan with employer match
• Employee pet insurance plan
• Uniform allowance
• Generous continuing education allowance to support professional growth and development
• Relocation assistance for highly qualified candidates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree