Veterinary Clinical Manager, AVES

Ethos Veterinary Health•Austin, TX

20d•$70,000 - $85,000

About The Position

Austin Veterinary Emergency & Specialty (AVES) is growing fast—new doctors, expanded services, and a cutting-edge 45,000 sq. ft. hospital on the way! We’re looking for a Clinical Manager to lead with energy, compassion, and expertise. In this key role, you’ll guide daily operations, support and mentor staff, and partner with leadership to deliver top-tier patient care and client service. If you thrive in a fast-paced environment and are ready to make a big impact, this is your chance to lead the way at AVES! The Clinical Manager plays a vital leadership role at AVES, serving as a positive role model for staff while overseeing all aspects of daily clinical operations. Working closely with the Medical Director and Hospital Director, this position ensures that departmental standards are consistently met and organizational goals are achieved. Core responsibilities include creating and managing staff schedules, coaching and developing team members, and delegating responsibilities to support smooth, efficient operations. The Clinical Manager also contributes directly to patient care, ensuring that every patient receives compassionate, high-quality treatment and that thorough medical records are maintained throughout hospitalization. Success in this role requires exceptional communication skills and the ability to build strong professional relationships with doctors, technical staff, client service representatives, the education department, and fellow leaders. The ideal candidate is dependable, energetic, and highly organized—capable of managing multiple priorities in a fast-paced, high-pressure environment while maintaining a strong focus on patient care and client service excellence.

Requirements

High School diploma is required, Associate's degree (A. A.) in animal technology or Bachelor’s preferred along with current technical certification (RVT, CVT, LVT, CVA).
Relevant experience or equivalent combination of education and experience will be considered.
At least 5 years of experience working in veterinary clinical role.
At least 2 years of full-time work experience in a leadership role (lead, supervisor, manager).
Culture builders—team players eager to promote trust, collaboration, and a positive work environment.
Adaptability—individuals willing to go the extra mile to ensure the best patient and client experience.
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus

Responsibilities

Serve as a positive role model and mentor for employees.
Hold regular one-on-ones with supervisors and staff; track and document performance.
Oversee annual performance appraisals, raises, and disciplinary actions in partnership with leadership/HR.
Facilitate departmental, leadership, and managerial meetings.
Create and manage staff schedules, ensuring adequate coverage and workflow efficiency.
Approve timesheets, PTO, and process payroll.
Address attendance/punctuality concerns and arrange coverage for absences.
Support recruiting: post jobs, interview candidates, oversee working interviews, extend offers, and coordinate onboarding/offboarding.
Review and update protocols, training manuals, and job descriptions.
Collaborate with managers and education teams to deliver consistent training programs.
Address client concerns, de-escalating when possible or escalating as needed.
Gather real-time feedback from doctors on workflows and patient care.
Maintain accurate employee records, forms, and documentation.
Track departmental goals, common errors, and KPIs to drive process improvements.