Veterinary Clinical Supervisor

Beacon Veterinary Specialists • Fremont, CA

2d • $75,000 - $90,000

About The Position

Beacon Veterinary Specialists is seeking a Veterinary Clinical Services Supervisor to join our dedicated team. We're searching for a compassionate, driven individual who is passionate about delivering the highest standard of care to our patients and clients.
This is a 70% clinical on the floor supervisory position with 30% administrative support.

Requirements

• Minimum of 3 years experience in a veterinary leadership or supervisory role, demonstrating leadership, coaching and organizational skills required.
• Previous experience working as a Veterinary Assistant or Veterinary Technician required.
• A genuine compassion for both people and animals.
• The ability to perform or instruct team members in veterinary medical patient care and nursing tasks.
• Basic veterinary front office skills including client service, financial management and phone etiquette.
• Excellent communication skills, both verbal and written, with the ability to provide clear and constructive feedback.
• The ability to seamlessly transition between leadership and team-player roles, fostering a collaborative environment.
• A self-motivated and self-directed approach to work, demonstrating initiative and a strong work ethic.
• Exceptional organizational skills, including the ability to multitask, prioritize, and manage time effectively in a dynamic environment.
• Proven ability to encourage, mentor, and lead a team, fostering a positive and supportive atmosphere.
• Creative problem-solving skills, with the ability to thrive under pressure and find innovative solutions to challenges.
• Unwavering focus on client care, with the ability to assess client needs and provide appropriate guidance, support, and solutions.
• A proactive approach to expanding the company's client base and attracting new patients.
• Strong proficiency in computer systems and technology.

Nice To Haves

• Active California Registered Veterinary Technician (RVT) license preferred.
• Experience working in a multi-department emergency or specialty practice preferred.
• Candidates with an Associate’s degree or a high school diploma, along with at least four years of veterinary medical experience showing growth in responsibility and skills will also be considered.

Responsibilities

• Lead by Example: As a Clinical Service Supervisor, you'll be responsible for overseeing the daily operations of the client service and veterinary medical support team. You'll set the tone for the department by modeling a positive attitude and a strong work ethic.
• Ensure Exceptional Client Service: You'll work closely with clients to ensure that they have a positive experience at our hospital. You'll answer their questions, address their concerns, and go above and beyond to exceed their expectations.
• Manage and Develop Staff: You'll be responsible for hiring, training, and evaluating support staff. You'll also provide ongoing coaching and development to help your team members reach their full potential. This may include training or teaching veterinary assistants and technicians technical skills.
• Optimize Workflow and Efficiency: You'll continuously look for ways to improve the efficiency of the client service and veterinary medical support team. You'll identify bottlenecks, implement process improvements, and ensure that the team is always operating at peak performance.
• Maintain a Safe and Positive Work Environment: You'll be responsible for maintaining a safe and positive work environment for both staff and patients. You'll enforce safety protocols, address any workplace conflicts, and promote a culture of respect and collaboration.

Benefits

• Competitive salary commensurate with experience
• Paid time off
• Medical, dental, and vision insurance plans
• 401(k) plan with employer match
• Employee pet insurance plan
• Uniform allowance
• Generous continuing education allowance to support professional growth and development
• Relocation assistance for highly qualified candidates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree