Veterinary Clinic Receptionist

Wenatchee Valley Humane Society•Wenatchee, WA

6d•Onsite

About The Position

As our Bilingual Veterinary Clinic Receptionist, you’ll help create a compassionate, efficient experience for English- and Spanish-speaking clients while supporting a veterinary team committed to serving animals and our community. As the first point of contact for clients and their pets, you’ll keep communication and daily clinic operations running smoothly. Your organization, professionalism, and ability to put people at ease will make a meaningful difference during every visit.

Requirements

High school diploma or equivalent
Proficiency in written and spoken English and Spanish
Customer service experience in an office setting
Strong computer and database skills
Excellent communication, interpersonal, multitasking, and organizational abilities

Nice To Haves

An associate’s degree
Experience in a veterinary clinic, animal hospital, or medical office
Experience serving a diverse client base or handling confidential client/medical records
Awareness of animal behavior and stress signals

Responsibilities

Welcome clients and pets and provide responsive service in both English and Spanish.
Schedule appointments, surgeries, and follow-up visits while helping maintain an efficient patient flow.
Support communication between veterinary professionals and clients through translation and interpretation when needed.
Maintain accurate client and patient records, process payments and invoices, and assist with other administrative responsibilities.
Partner closely with the veterinary team to communicate client needs and support timely check-in and check-out.
Respond to questions, concerns, and emotionally stressful situations with empathy, professionalism, discretion, and a calming presence.