Veterinary Client Services Representative
About The Position
Join First Coast Veterinary Specialists & Emergency as a Client Services Representative and play an essential role in delivering compassionate, expert care to pets and their families. You'll be the friendly, professional face of our hospital—answering phones, checking in clients, processing payments, and supporting our team. As the first point of contact for our clients, you'll help create a welcoming experience while keeping hospital operations running smoothly. You are an experienced Veterinary Client Services Representative dedicated to outstanding client service and excellent care. You understand the importance of maintaining a positive, respectful, uplifting hospital culture and genuinely love working with people that share that same value. You can adapt to the individual needs of each client and their patient, are eager to continue enhancing your skill set, and truly want to make a difference. First Coast Veterinary Specialists & Emergency is a small animal surgical center specializing in soft tissue, neurology, orthopedic surgery, and emergency care. At FCVSE, you will work side by side with some of the top surgeons and technicians in their field. Our team is dedicated to keeping a warm, welcoming, and friendly atmosphere. No one works alone - we are eager to jump in and help others where we can. Our team treats each other with respect and kindness. Our Doctors and Technicians truly value each team member for who they are and each unique experience they bring to the team. Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence.
Requirements
- High school diploma or equivalent
- Veterinary office experience required
- Excellent verbal and written communication skills
- Comfortable working around sick or injured animals in a clinical setting
- Skilled in using phones and computers
- Fluent English skills (speaking & reading) are required for the role
Nice To Haves
- Fluency in multiple languages a plus
Responsibilities
- Greeting and admitting patients and clients
- Answering a multi-line phone system and routing calls
- Managing medical records, emails, and faxes
- Processing payments and client checkouts
- Maintaining a clean and organized reception area
- Supporting the team with additional administrative duties
Benefits
- Medical, Dental, and Vision Health Insurance Plans
- Discounted Employee Pet Insurance
- Discounted Employee Pet Care
- 401k Planning, with Employer Matching Structure
- Paid Time Off
- Access to Ethos-wide expansive VetBloom Learning and Development platform
- Additional shift differentials offered
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
